Homecare Operations & Coordination Manager

Mai Placement•Brooklyn, NY

1d•$120,000 - $150,000•Onsite

About The Position

A growing homecare organization is seeking an experienced Operations & Coordination Manager to lead its coordination department, strengthen internal processes, and support efficient, consistent service delivery. This high-impact operational role is responsible for managing department leaders, analyzing performance, identifying bottlenecks, and helping ensure patients receive reliable care as the organization grows. The ideal candidate combines homecare industry knowledge with people management, systems improvement, and results-driven leadership.

Requirements

Strong experience in LHCSA/homecare operations or coordination management.
Proven ability to lead teams and manage department performance.
Deep understanding of homecare scheduling, caregiver staffing, and patient service delivery.
Strong analytical skills and experience using KPIs and operational reporting.
Ability to identify problems, develop solutions, and improve processes.
Organized, decisive, and comfortable managing a fast-paced operation.
Strong communication, leadership, and accountability skills.
Hands-on operator able to manage the big picture while maintaining focus on daily execution.

Nice To Haves

Experience scaling or improving homecare operations.

Responsibilities

Oversee the coordination and scheduling department, including team leads and coordinators.
Ensure patient cases are staffed efficiently and service interruptions are minimized.
Establish clear processes, workflows, performance expectations, and accountability.
Monitor open cases, staffing gaps, caregiver availability, and service delivery performance.
Analyze operational data to identify inefficiencies and opportunities for improvement.
Develop and monitor KPIs for staffing coverage, case starts, coordinator productivity, and service continuity.
Lead department managers and team leads by providing direction, coaching, and accountability.
Resolve complex operational issues and escalations.
Work with recruitment, HR, compliance, and clinical leadership to improve coordination across departments.
Improve communication, follow-through, and consistency throughout the department.
Identify staffing and operational needs as the organization grows.
Provide leadership with regular performance updates, challenges, and recommendations.