Operations Branch Manager- Homecare

BrightSpring Health Services•Phoenix, AZ

About The Position

The Branch Manager is accountable for the overall operation of an All Ways Caring HomeCare branch. The role oversees sales and service delivery to meet financial targets, including sales, fees, gross profit, and contribution. The manager builds and maintains relationships with clients, business leaders, and local, regional, and corporate management, with a focus on continuous improvement and customer satisfaction. The manager assesses changing business conditions and responds to support profitability and expense management. The Branch Manager selects, trains, and develops branch staff, monitors performance, and leads the team in business development, service delivery, client satisfaction, and retention. The role manages recruitment and selection and oversees human resources functions, including interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations. The manager also monitors quality systems and risks, analyzes financial reports, drives sales and marketing, and develops and executes the branch’s annual business plan.

Requirements

At least 1 year of supervisory experience.
Experience managing systems, processes, and people.
Ability to work flexibly and after hours as needed.
Strong leadership and interpersonal skills.
Excellent verbal and written communication abilities.
Problem-solving skills, including the ability to handle client and employee issues effectively.
Relationship-building skills and a desire to grow business connections.

Nice To Haves

At least 1 year of sales or marketing experience in healthcare or a related setting.
Bachelor of Science degree, or equivalent experience.

Responsibilities

Oversee branch operations to achieve financial goals and profitability.
Build and maintain relationships with clients, partners, business leaders, and management.
Lead recruitment, selection, training, and performance management of branch staff.
Manage human resources functions, including interviewing, hiring, orientation, performance evaluations, payroll processing, and employee relations.
Monitor quality systems and manage risks related to compensation and expenses.
Analyze financial reports and implement strategies to improve branch performance.
Manage sales and marketing efforts, including lead generation, client proposals, and closing deals.
Ensure excellent client service and maintain referral relationships.
Develop and execute the branch’s annual business plan.
Lead branch staff in business development, service delivery, client satisfaction, and retention.
Assess changing business conditions and respond to support profitability and expense management.