Home Solutions Advisor
About The Position
The Home Solutions Advisor (HSA) drives profitable residential HVAC replacement sales while delivering an exceptional customer experience. The HSA serves as a trusted advisor, helping homeowners understand their comfort needs, evaluate available solutions, and make informed decisions about heating, cooling, and indoor air quality systems. The role is accountable for achieving individual sales goals, maintaining strong closing ratios, maximizing average sale opportunities, and ensuring sold projects meet Progressive's standards for quality, accuracy, and profitability. The position requires consultative selling, technical knowledge, relationship building, and personal accountability. The HSA represents Progressive's values, follows established sales processes, and collaborates with service and installation departments to deliver on customer commitments. The schedule is Monday through Friday, with evenings and Saturdays as business needs require. Compensation is salary plus commission.
Requirements
- 3–5 years of sales experience, preferably in the trades.
- Excellent written, verbal, and interpersonal skills.
- Ability to build and maintain customer relationships.
- Reliable and self-motivated.
- Excellent time management skills.
Responsibilities
- Meet or exceed established monthly, quarterly, and annual sales revenue goals.
- Maintain closing ratios, average tickets, and gross profit margins consistent with company expectations.
- Conduct thorough in-home consultations to identify homeowner comfort concerns, equipment needs, and opportunities for improvement.
- Present multiple system options based on customer needs, equipment performance, efficiency, and budget.
- Educate homeowners on financing options, warranties, maintenance agreements, and system benefits.
- Follow established pricing guidelines and obtain authorization for discounts or deviations.
- Follow up on unsold estimates using the company's established process.
- Develop self-generated sales opportunities through referrals, existing customer relationships, and community engagement.
- Recommend appropriate indoor air quality, ductwork, comfort, and system performance improvements.
- Deliver a professional, educational, and pressure-free sales experience.
- Listen to customer concerns and recommend solutions that address their needs.
- Communicate the value of Progressive's products, installation standards, warranties, and ongoing service.
- Arrive on time and prepared for scheduled appointments.
- Maintain professional appearance, communication, and conduct consistent with company standards.
- Set accurate expectations regarding installation scope, scheduling, project timelines, and customer responsibilities.
- Address customer questions and concerns promptly and professionally.
- Maintain customer communication throughout the sales process and assist in resolving issues related to commitments made during consultations.
- Represent Progressive's commitment to honesty, integrity, and exceptional service.
Benefits
- Competitive salary and tiered commission structure, with opportunity for spiffs.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off.
- Company vehicle and gas card, tablet, and uniforms.
- Ongoing training and growth opportunities.
- Supportive and family-oriented work environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
