1966 Home Shopping Manager

Albertsons Companies • Kent, WA

14h • $27 - $29

About The Position

The Home Shopping Department Manager leads daily digital order fulfillment operations in a fast-paced, high-volume retail environment. The role is responsible for accurate and timely order completion and a seamless pickup and delivery experience, while supporting customer satisfaction and digital sales growth. The manager coordinates fulfillment from picking and staging through dispensing and delivery coordination where applicable, ensures associates use fulfillment technology and systems appropriately, and monitors operational performance. The position also involves staffing and developing the team, managing schedules and labor, partnering with other department leaders on inventory availability, and upholding food safety, sanitation, quality, and company standards. The role requires flexible availability, including early mornings, evenings, weekends, and holidays, and the ability to lift up to 50 pounds and work in varying temperature environments.

Requirements

• Strong customer-service focus and excellent communication skills.
• Effective people management, coaching, and team-building abilities.
• Strong organization, time management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Competency in digital order fulfillment and pickup/delivery operations.
• Competency in labor planning, scheduling, and productivity management.
• Competency in performance metric tracking and continuous improvement.
• Competency in operational standards, food safety, and compliance execution.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 pounds and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.

Responsibilities

• Oversee daily Home Shopping Department operations to ensure timely, accurate, customer-focused order fulfillment.
• Deliver an exceptional pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate end-to-end fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction metrics.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health benefits, including medical and dental, for eligible associates
• Financial well-being benefits, including 401(k), for eligible associates
• Time off, including vacation, holidays, and sick pay
• Training, career growth, and development
• Inclusive work environment
• Benefits may include vision, disability and life insurance, bereavement pay, and retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed