Home Medical Equipment Specialist I

Mayo Clinic • Fairmont, MN

10d • $22 - $30

About The Position

The Home Medical Equipment Specialist I assists patients with selecting and learning to use home medical equipment in accordance with provider prescriptions. The role supports patients and caregivers as they transition from a hospital or clinic to home, promoting safety, recovery, and independence through face-to-face education, guidance, and customer service.

The specialist accurately gathers registration and insurance information and processes payment information according to payer requirements, while handling private patient information confidentially and compliantly. The position also helps maintain store inventory, including cycle counts and perpetual inventory, and adapts service to patients’ ages and abilities. Depending on store location, products and services may include mobility aids, breast pumps, CPAP machines and supplies, compression products or braces, ostomy and urology supplies, wound care supplies, oxygen services, and other durable medical equipment or medical supplies. Work may be assigned on a medical supply store floor or in a call center environment.

Requirements

• High school diploma or equivalent.
• Effectively read, write, speak, and understand English.
• Ability to learn technical tasks and follow written and verbal directions.
• Comfort using technology, problem solving, and software applications.
• Exceptional customer service and communication skills, professionalism, and ability to have crucial conversations.
• Ability to multitask and make sound customer-service decisions.
• Ability to work independently as needed.
• Attention to detail, including when handling payer and insurance information.
• Physical and mental stamina for a fast-paced environment; may be on feet or sitting 90–100% of the time.
• Ability to tolerate repetitive hand motion.
• Ability to lift up to 50 pounds.
• Must be current on all applicable annual competencies.
• For locations requiring operation of a company vehicle, a valid driver’s license and clean driving record are required.
• Authorization to work and remain in the United States without current or future Mayo Clinic sponsorship.

Nice To Haves

• Prior customer service, sales, healthcare, or patient care experience.
• Prior durable medical equipment (DME) experience; preferred but not required.
• Knowledge of Medicare, Medicaid, and/or private insurance billing.

Responsibilities

• Assist patients with product selection and training for home medical equipment in accordance with provider prescriptions.
• Gather registration and insurance information accurately and efficiently.
• Process information for payment according to payer requirements.
• Handle private patient information in a compliant and confidential manner.
• Help maintain store inventory, including cycle counts and perpetual inventory.
• Perform duties with attention to patients’ age and ability considerations.
• Provide products or services such as mobility aids, breast pumps, CPAP machines and supplies, compression products or braces, ostomy supplies, urology supplies, wound care supplies, and oxygen services, depending on store location.
• Work on the medical supply store floor or in a call center environment as assigned.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account and Flexible Spending Accounts for eligible expenses.
• Competitive retirement package.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED