Home Medical Equipment Specialist I

Mayo Clinic • Fairmont, MN

10d • $22 - $30

About The Position

The Home Medical Equipment Specialist I works in Mayo Clinic Stores, providing face-to-face support, education, and guidance to patients and caregivers as they transition from a hospital or clinic to home. The specialist helps patients select and understand durable medical equipment (DME) and healthcare products, supporting safety, recovery, independence, and effective management of health at home.

The role assists patients with product selection and training in accordance with provider prescriptions; accurately gathers registration and insurance information; and processes payment information according to payer requirements. It also requires compliant, confidential handling of private patient information and assistance with store inventory, including cycle counts and perpetual inventory. Work is performed with attention to patients’ ages and abilities. Depending on store location, products and services may include mobility aids, breast pumps, CPAP machines and supplies, compression products or braces, ostomy and urology supplies, wound care supplies, oxygen services, and other DME or medical supplies. The specialist may work on the medical supply store floor or in a call center environment. This is the first of multiple career opportunities within Mayo Clinic Stores.

Requirements

• High school diploma or equivalent.
• Effectively read, write, speak, and understand English.
• Ability to learn technical tasks and follow written and verbal directions.
• Comfort using technology and software applications, with problem-solving ability.
• Exceptional customer service and communication skills, professionalism, and ability to have crucial conversations.
• Ability to multitask and make sound customer-service decisions.
• Ability to work independently as needed.
• Attention to detail, including when handling insurance and payment information.
• Physical and mental stamina for a fast-paced environment; may be on feet or sitting 90–100% of the time.
• Ability to tolerate repetitive hand motion.
• Ability to lift up to 50 pounds.
• Must be current on all applicable annual competencies.
• For locations requiring use of a company vehicle, a valid driver’s license and clean driving record are required.
• Authorization to work and remain in the United States without current or future Mayo Clinic sponsorship.

Nice To Haves

• Prior customer service, sales, healthcare, or patient care experience.
• Prior durable medical equipment (DME) experience.
• Knowledge of Medicare, Medicaid, and/or private insurance billing.

Responsibilities

• Assist patients with selecting home medical equipment and products in accordance with provider prescriptions.
• Train patients in the use of home medical equipment and healthcare products.
• Gather patient registration and insurance information accurately and efficiently.
• Process payment information according to payer requirements.
• Handle private patient information confidentially and in compliance with applicable requirements.
• Assist with store inventory, including inventory cycle counts and perpetual inventory.
• Provide products and services such as mobility aids, breast pumps, CPAP equipment, compression products, braces, ostomy and urology supplies, wound care supplies, oxygen services, or other DME and medical supplies, depending on location.
• Perform duties with attention to the age and ability of each patient.
• Work on the medical supply store floor or in a call center environment, as assigned.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED