Home Medical Equipment Specialist I

Mayo Clinic • Rochester, MN

6d • Hybrid

About The Position

The HME Specialist I is an entry point to multiple career opportunities within Mayo Clinic Stores. The role assists patients with selecting and learning to use home medical equipment in accordance with provider prescriptions. It gathers registration and insurance information accurately and efficiently and processes information for payment according to payer requirements. The specialist handles private patient information in a compliant and confidential manner and helps maintain store inventory, including cycle counts and perpetual inventory. Duties must be performed with attention to patients’ ages and abilities.

Depending on the store location, equipment and supplies may include mobility aids, breast pumps, CPAP machines and supplies, over-the-counter compression products or braces, ostomy and urology supplies, wound-care supplies, oxygen services, and other durable medical equipment or medical supplies. The specialist may work on the medical supply store floor or in a call-center environment. This is a hybrid position; eligible candidates must be located within 60 miles of the Mayo Clinic–Rochester campus to meet on-site expectations based on business needs.

During selection, candidates may be asked to complete an OnDemand prerecorded interview. The vacancy is not eligible for visa sponsorship or transfer, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• High school diploma or equivalent.
• Effectively read, write, speak, and understand English.
• Ability to learn technical tasks and follow written and verbal directions.
• Comfort using technology, problem-solving, and software applications.
• Exceptional customer service and communication skills, professionalism, and ability to have crucial conversations.
• Proven ability to multitask and make sound customer-service decisions.
• Ability to work independently as needed.
• Physical and mental stamina for a fast-paced environment; may be on feet or sitting 90–100% of the time.
• Ability to tolerate repetitive hand motion.
• Ability to lift up to 50 pounds.
• For locations requiring use of a company vehicle, a valid driver’s license and clean driving record.

Nice To Haves

• Prior customer service, sales, healthcare, or patient-care experience.
• Prior durable medical equipment (DME) experience; preferred but not required.
• Knowledge of Medicare, Medicaid, and/or private insurance billing, with attention to detail.

Responsibilities

• Assist patients with product selection and training for home medical equipment in accordance with provider prescriptions.
• Accurately gather registration and insurance information and process information for payment according to payer requirements.
• Handle private patient information in a compliant and confidential manner.
• Assist with store inventory, including inventory cycle counts and perpetual inventory.
• Perform duties with attention to patients’ ages and abilities.
• Provide applicable durable medical equipment and medical supplies based on store location.
• Work on the medical supply store floor or in a call-center environment, as assigned.
• Maintain currency on all applicable annual competencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED