Home Medical Equipment HME Technician

Banner Health

About The Position

The Home Medical Equipment Technician provides service to Home Care patients by delivering, assembling, and explaining the safe use of home medical equipment. The role includes follow-up visits, responding to service and emergency calls, and troubleshooting equipment in patients’ homes. The technician completes required documentation and daily logs, and cleans, tests, troubleshoots, and performs preventive maintenance on medical equipment in accordance with manufacturer guidelines, company policies, and regulatory requirements. The technician works independently at patient locations and interacts with patients, caregivers, family members, staff, physicians, vendors, and physician office staff. The position requires prioritizing work to balance patient satisfaction and company resources. The schedule is Monday through Friday, 12:00 p.m. to 8:30 p.m., with 4–6 days of on-call duty.

Requirements

High school diploma, GED, or equivalent working knowledge.
Valid driver’s license and eligibility for coverage under the company auto insurance policy.
One year of experience in a hospital, home care, HME, transportation, or other healthcare-related setting.
Demonstrated excellent face-to-face customer service.
Ability to meet the physical demands of the position.
Ability to maintain detailed equipment and medical records.
Ability to communicate effectively and prioritize and organize daily work according to patient needs.
Employees working for Banner Home Care AZ must have an Arizona Fingerprint Clearance Card at the time of hire and maintain it throughout employment.

Nice To Haves

Experience in equipment maintenance and repair.
Knowledge of the local delivery area.
Additional related education and/or experience.

Responsibilities

Load, deliver, assemble, and set up home medical equipment, and provide patients and caregivers with operational instructions, education, and troubleshooting materials.
Work with equipment that may include oxygen, pediatric oxygen, NPWT, enteral equipment, bedroom and bathroom medical equipment, and associated supplies.
Assist with internal and external loan closet replenishment as needed.
Complete documentation for equipment pickups, deliveries, setup, instruction, and education in accordance with company policies and applicable state and federal requirements.
Respond to emergency delivery calls and participate in the on-call troubleshooting and delivery rotation.
Clean and disinfect medical equipment; inspect, test, troubleshoot, and perform preventive maintenance according to manufacturer guidelines and company policy.
Complete annual competencies for all products to maintain knowledge of current standards.
Conduct daily delivery vehicle inspections and maintain accurate vehicle inspection, inventory, and route logs.
May operate and maintain the oxygen cylinder transfill station and perform warehouse functions.
Work independently with patients and family members, prioritizing work to balance patient satisfaction and company resources.