Home Manager ( Residential Services) Hessmer, LA

ARC OF ACADIANA INC•Hessmer, LA

7d•Onsite

About The Position

Arc of Acadiana is seeking a dependable, organized, and service-driven Home Manager to oversee the daily operations of assigned Residential Community Group Homes. This hands-on leadership role ensures individuals receive safe, consistent, person-centered support in a home environment. The Home Manager supervises Direct Support Professionals (DSPs), maintains staffing coverage, supports quality services, and helps ensure compliance with applicable policies, procedures, and licensing requirements. The role works closely with Residential leadership, QIDPs, nursing, maintenance, and other support teams to promote continuity of care, accountability, and a safe, well-managed home. The Home Manager provides continuous oversight of assigned homes in a 24-hour service environment, including responding to after-hours issues, emergencies, staffing concerns, and operational needs. The position oversees staff performance and training, service implementation and documentation, regulatory compliance, household operations, and emergency response. Work takes place in Residential Community Group Homes with rotating schedules and frequent interaction with residents, staff, leadership, and support departments.

Requirements

High school diploma or equivalent.
At least one year of professional-level experience in a residential, healthcare, mental health, developmental disability, rehabilitative, or special education setting.
Prior supervisory or management experience in a residential setting.
Knowledge of residential services for individuals with intellectual or developmental disabilities.
Understanding of licensing, regulatory, and compliance requirements.
Strong leadership skills and ability to supervise, coach, and develop staff.
Sound judgment, effective decision-making, and ability to respond effectively in emergencies.
Strong documentation and organizational skills, attention to detail, and ability to manage multiple priorities.
Effective communication and interpersonal skills.
Accountability and dependability.
Ability to move throughout residential and office environments, including navigating stairs and varying home layouts.
Ability to assist with lifting, transferring, or supporting individuals as needed, and to lift and carry equipment or supplies.
Ability to respond promptly and effectively in emergency situations.

Responsibilities

Provide continuous oversight of assigned Community Group Homes to ensure safe, effective, and compliant 24-hour operations.
Ensure adequate staffing coverage at all times, including days, nights, weekends, and holidays.
Respond to after-hours issues, emergencies, staffing concerns, and operational needs as required.
Ensure staff follow supervision requirements, including remaining with residents while on duty and staying alert during overnight shifts.
Directly supervise Direct Support Professionals; conduct performance evaluations, provide coaching, and address performance concerns.
Initiate and document corrective action when necessary, in accordance with organizational policies.
Identify staff training needs, ensure required training and certifications are completed, and support staff development.
Review and approve staff schedules, time records, and documentation for accuracy and accountability.
Ensure consistent implementation of Individualized Service Plans (ISPs/IPPs) in collaboration with QIDPs and Residential leadership.
Monitor service delivery, documentation, and data collection for accuracy, quality, and compliance.
Observe staff performance and resident outcomes to identify gaps, risks, and opportunities for improvement; take prompt corrective action when expectations are not met.
Ensure compliance with applicable federal, state, and local regulations, licensing standards, and organizational policies.
Ensure required safety drills, emergency preparedness activities, and inspections are completed and documented.
Monitor homes for cleanliness, safety hazards, and proper use of adaptive equipment.
Review incident reports, ensure appropriate follow-up, and communicate significant issues to Residential leadership.
Coordinate home maintenance, repairs, and service requests.
Ensure supplies, food, equipment, and emergency resources are available, maintained, and inventoried.
Monitor household operations and maintain sanitary, organized, and functional living environments; conduct monthly environmental checks.
Communicate with Residential leadership about operations, staffing, incidents, and performance.
Collaborate with QIDPs, nursing staff, maintenance, administrative staff, and support teams to ensure continuity of services.
Participate in interdisciplinary meetings, planning sessions, and leadership discussions as required.
Lead or coordinate emergency response during incidents, evacuations, or natural disasters, and ensure continuity of care and staffing during emergencies and service disruptions.