Home Health Senior Support Specialist (Clinical Assistant)

DCH Health Care Authority•Tuscaloosa, AL

14d•Onsite

About The Position

The Home Health Senior Support Specialist, also referred to as a Clinical Assistant, is a member of the Home Health Clinical Team. The role performs administrative functions supporting staff and patient needs and regulatory compliance, and supports management and clinicians in providing Home Health and any additional products or services offered. The position maintains broad knowledge of home care operations. The position provides communication, clinical, data-entry, and general office support. It handles physician orders and technical review, medical-supply management, reports, records, calendars, meeting minutes, office equipment, and reception coverage. It is cross-trained as backup for reception and Medical Records and travels to assigned destinations for departmental business purposes. The role must comply with DCH Health System policies, the Employee Handbook, and DCH Behavioral Standards, and perform essential duties in ways that promote the safety of patients, visitors, and employees. Physical presence onsite is essential. The work is basically Monday through Friday, 8 a.m. to 5 p.m.; holidays, weekends, and after-hours work may be required as patient care or departmental business requires.

Requirements

High school graduate or equivalent.
Basic math skills.
Prior clerical experience.
Ability to comprehend complex situations and problem-solve appropriately and professionally.
Ability to read, write legibly, speak, and comprehend English.
Excellent written and verbal communication skills.
Able to lift 20 pounds; sit for prolonged periods; walk and climb stairs; and occasionally kneel, stoop, and reach.
Good manual and finger dexterity.
Hearing and vision must be normal or corrected to within normal range.
Must be licensed and insurable to operate a motor vehicle and able to travel to various locations.
Able to perform the duties with or without reasonable accommodation.
Physical presence onsite is essential.

Nice To Haves

Basic Microsoft Word and Excel skills preferred.
Experience and proficiency with Meditech, Outlook, the Internet, and PowerPoint preferred.

Responsibilities

Communicate independently and professionally with internal and external customers electronically, verbally, and in writing; provide departmental telephone coverage and second-in-queue reception coverage.
Ensure incoming and outgoing information is communicated accurately, promptly, and appropriately, and alert management to information requiring further attention.
Distribute physician orders for signature, track them, scan, electronically document, and file them in a timely manner.
Complete 485 technical reviews and notify the supervisor and RN Care Manager of missing items.
Manage medical supplies, including ordering, inventory, storage, rotation, and expiration dates, and ensure visiting staff and patients receive supplies promptly.
Ensure visiting staff have appropriate clinical bags.
Perform data entry and retrieval in software applications and manual systems; generate identified reports and distribute them promptly.
Anticipate management and departmental needs and provide appropriate support independently.
Keep accurate meeting minutes and distribute them by the deadline; maintain and distribute departmental calendars.
Keep the office safe, clean, organized, secure, and presentable, and identify opportunities to improve the work environment.
File documents according to established processes for retrieval and safety.
Travel to assigned destinations for departmental business purposes.
Order, stock, maintain, and record inventory for office supplies, medical supplies, forms, and equipment.
Keep printers, copiers, fax machines, office equipment, and common work areas stocked and ready for use.
Maintain performance, patient and employee satisfaction, and financial standards; complete compliance requirements and follow DCH policies and procedures.
Adhere to DCH Behavioral Standards and build positive relationships with patients, families, coworkers, colleagues, and self.
Perform essential job functions in a manner that ensures safety; identify unsafe practices and take appropriate action to reduce risks and hazards.
Use electronic mail, time and attendance software, learning management software, and the intranet.
Serve as a cross-trained backup for reception and Medical Records.
Perform other duties as assigned.