Home Care Scheduler (some Caregiving Experience Preferred), Tewksbury MA (full time or part time)

Brightstar Care of Acton / Andover and Lowell • Lowell, MA

4d • $18 - $25 • Hybrid

About The Position

BrightStar Care is seeking a Home Care Scheduler to support our growing home care operations. This role is ideal for someone with caregiving or home care experience who enjoys coordinating care, supporting caregivers, and being a reliable point of contact for clients and families. You will play a critical role in ensuring seamless care delivery by managing schedules, handling call-outs, supporting client intake, and assisting with in-person orientations.

Requirements

• Driver's License, CPR certificate and TB test results are needed
• Strong communication and customer service skills
• Comfortable handling a fast-paced environment and urgent staffing needs
• Organized, detail-oriented, and dependable
• Basic computer skills; experience with scheduling software is a plus
• Ability to multitask and problem-solve independently
• Compassionate, patient, and professional demeanor
• Strong phone etiquette and interpersonal skills
• Proactive and solution-oriented mindset
• Team player willing to support operations as needed
• Ability to remain calm under pressure

Nice To Haves

• Previous experience in home care scheduling, caregiving, or healthcare coordination preferred
• HHA, or some hands-on caregiving experience strongly preferred to cover call outs on need basis

Responsibilities

• Schedule caregivers to meet client care needs efficiently
• Manage last-minute call-outs, shift changes, and emergency coverage
• Ensure proper staffing levels and continuity of care
• Answer incoming calls from clients, families, and caregivers
• Assist with new client intake, gather information, and coordinate start of care
• Serve as a point of contact for day-to-day client and caregiver communication
• Assist with in-person caregiver orientations, including check-ins and paperwork coordination
• Support onboarding and scheduling for newly hired caregivers
• Maintain accurate documentation in scheduling and client management systems
• Collaborate with the Director of Nursing and management team to support care plans
• Help ensure smooth transitions from hospital or rehab to home care services
• Step in to assist with caregiving tasks when needed (preferred experience)

Benefits

• Competitive salary
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Paid training
• Supportive, team-oriented work environment
• Opportunity to grow within a respected home care organization
• Meaningful work that makes a difference in seniors’ lives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed