Home Care Executive Director
About The Position
The Executive Director leads and optimizes the company operations under their supervision, overseeing implementation of company policies and procedures, the strategic plan, and quality assurance initiatives. The role is accountable for financial performance through strong service delivery and client outcomes, and provides operational leaders with support and tools to meet established goals. The Executive Director also serves as a liaison with government officials and provider associations, and connects operations with the Leadership Team. All Ways Caring HomeCare provides individualized in-home care and support designed to help people maintain dignity, privacy, and independence. Its services include personal care and homemaking, professional nursing, older adult care management, Alzheimer’s and dementia care, respite care, and other programs.
Requirements
- Bachelor’s degree in Human Services, Business, or a related field.
- Three to five or more years of progressively responsible experience managing operations, systems, processes, and people in a healthcare or service-focused environment.
- Three or more years of supervisory experience, including at least five direct reports.
- Outstanding organizational and leadership abilities.
- Excellent oral and written communication and public-speaking skills.
- Proficiency with technology and Microsoft Office solutions.
- Working knowledge of applicable federal, state, and local business regulations.
- Excellent customer-service skills.
- Proficiency with computers and modern office technology to support efficient operations and communication.
- Ability to travel 25–50% or as needed.
Nice To Haves
- Master’s degree preferred.
- Experience in home care or a related healthcare field is strongly preferred.
Responsibilities
- Review operations’ performance and support needs with Executive Management.
- Assess Operations and Branch Staff for alignment with BrightSpring’s vision, mission, and values.
- Lead assigned operations to maximize revenue and profitability while maintaining high standards of client care and employee satisfaction.
- Evaluate and implement corrective action plans for operations that are not meeting financial targets.
- Participate in developing annual budgets and operational plans.
- Provide leadership support and tools to help operations meet established goals.
- Build business and increase client census to meet or exceed goals and expand community service capacity.
- Review sales plans and consult with the Corporate Sales Team on implementation strategies.
- Evaluate potential growth opportunities through service expansion.
- Coordinate staff training on systems, standard processes, company policies and procedures, and client-care best practices.
- Support operations facing performance issues or administrative vacancies by implementing standard processes to improve service delivery and outcomes.
- Build relationships and serve as a liaison between operations and the Executive Leadership Team.
- Assess processes and performance.
- Lead and deploy Core Team resources, including QAM and HRS, as needed to support operations.
- Assist with implementing processes intended to improve performance goals.
- Provide support and supervision to operations with Branch Manager vacancies.
- Ensure each service site develops and implements a targeted recruitment and retention plan in partnership with HR and Talent Acquisition.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
