Home Care Coordinator

America's Home Health Services•Erie, PA

12h

About The Position

America's Home Health Services is seeking a positive, organized, energetic Home Care Coordinator to support daily operations and help ensure consumers receive the care they need while caregivers feel supported and teams stay connected. The role involves coordinating care and schedules, communicating with consumers, caregivers, families, and internal teams, and helping keep operations running smoothly in a fast-paced environment. The company emphasizes employee support, meaningful work, career growth, and an inclusive workplace.

Requirements

Highly organized and able to manage multiple priorities.
Strong communication skills and enjoyment of interacting with people.
Ability to think quickly and stay calm under pressure.
Customer-service orientation and a friendly, professional approach.
Comfort with technology and ability to learn new software systems.
Dependability, accountability, and initiative.
Ability to work collaboratively and help others succeed.

Nice To Haves

Experience in scheduling, customer service, home care, or healthcare coordination.

Responsibilities

Use scheduling software and technology to coordinate consumer care and manage daily schedules.
Schedule caregivers for new assignments, ongoing cases, and last-minute call-offs or replacements.
Provide customer service to consumers, caregivers, families, and internal team members.
Manage a multi-line phone system and communicate professionally, kindly, and efficiently.
Respond to consumer and caregiver questions, concerns, and scheduling needs with patience and professionalism.
Work with recruiting, sales, branch leadership, and other departments to coordinate services.
Maintain accurate scheduling records, documentation, and communication.
Solve problems and help keep daily operations moving.
Take ownership of responsibilities and contribute to the team's success.