Home Care Care Coordinator

Griswold Rabinovitz Division•Needham, MA

1d•Onsite

About The Position

Griswold Home Care – Needham Office is seeking an organized, compassionate, and highly professional Home Care Care Coordinator. This role is ideal for someone who enjoys solving problems, building relationships, communicating with families and caregivers, and keeping multiple moving pieces organized in a fast-paced environment. The Care Coordinator will be at the center of daily operations, helping families navigate home care options, coordinating caregiver schedules, recruiting and onboarding caregivers, and ensuring clients receive dependable, compassionate care. This is a computer- and phone-intensive position requiring strong organizational skills, excellent communication, and the ability to manage changing priorities. Every interaction matters, and the role requires professionalism, empathy, and confidence when speaking with clients, caregivers, and referral partners.

Requirements

High school diploma or GED required.
Outstanding verbal and written communication skills.
Strong computer skills and the ability to comfortably learn and use scheduling software, Microsoft Office, email, and other office technology.
Exceptional organizational and time-management abilities.
Ability to multitask and adapt in a fast-paced office environment.
Professional, friendly, and confident telephone presence.

Nice To Haves

Experience working in a home care agency is strongly preferred.
Experience in healthcare scheduling, staffing coordination, recruiting, client services, medical office operations, or a related healthcare environment is highly valued.
Candidates with previous home care operations experience are encouraged to apply.

Responsibilities

Be the primary point of contact for incoming calls, emails, and text messages from prospective clients, current clients, caregivers, job applicants, and referral partners.
Speak with families to understand their needs, explain our services, and help them determine whether Griswold Home Care is the right fit.
Coordinate caregiver schedules and ensure clients receive reliable, uninterrupted care.
Respond quickly and creatively to schedule changes and last-minute staffing needs.
Recruit, interview, onboard, and support exceptional caregivers.
Match caregivers with clients based on care needs, personality, availability, and compatibility.
Maintain accurate client and caregiver records using scheduling and office software.
Work closely with the office team to provide an outstanding experience for both clients and caregivers.
Participate in a shared on-call rotation.