Home Care Branch Manager

European Service at Home•Joliet, IL

About The Position

Responsible for supervising and managing the European Service at Home Joliet branch. The role oversees reporting, hiring, training, and branch revenue growth, and manages the branch’s In-Home Care Services and HCA Supervisors. The Branch Manager assists the Home Services Administrator with overall branch planning, direction, coordination, and operations. The role also provides technical guidance and problem-solving related to the Community Care Program and delivers excellent customer service. The position provides day-to-day supervision and leadership, oversees Community Care Program and Illinois Department of Public Health procedures, and manages participant services in accordance with individual plans of care. The Branch Manager oversees branch documentation and processes, including participant case notes, care plans, schedules, authorizations, employee work refusal forms, FMLA, and insurance applications. The role is also responsible for serving as backup in each supervised position and working with the team to achieve company goals.

Requirements

Excellent communication skills in English.
High school diploma or general education diploma.
Some office experience.
Computer skills.
Reliable transportation.
Willingness to substitute as a caregiver.
Ability to delegate.

Nice To Haves

Bilingual in any language.

Responsibilities

Serve as a resource for technical questions, applications, and problem-solving.
Prepare monthly branch statements and analyses.
Manage and supervise HCA Supervisors, providing day-to-day supervision and leadership.
Maintain and oversee Community Care Program and Illinois Department of Public Health procedures and processes.
Manage participant needs according to their plans of care.
Serve as backup in each position supervised.
Oversee case notes, care plans, schedules, and authorizations for participants.
Oversee branch employee documentation and processes, including work refusal forms, FMLA, and insurance applications.
Maintain a professional, friendly, courteous, and caring relationship and atmosphere with staff.
Work as part of a team to accomplish company goals.
Oversee branch reporting, hiring, and staff training, and support branch revenue growth.
Assist the Home Services Administrator with branch planning, direction, coordination, and operations.
Provide excellent customer service.

Benefits

Job training and certification provided.
Medical insurance.
Dental insurance.
Vision insurance.
Free life insurance.
Vacation and paid time off.
Sick days.
Paid holidays.
Bereavement leave.
Friendly team environment with a collective diversity program.
Work on projects that have a direct impact on the well-being of vulnerable clients.