Home Care Branch Manager

European Service at Home, Inc•Joliet, IL

About The Position

The Home Care Branch Manager supervises and manages the European Service at Home Joliet branch. The role oversees staff reporting, hiring, training, and branch revenue growth, and manages the branch’s In-Home Care Services and HCA Supervisors. The manager assists the Home Services Administrator with planning, directing, coordinating, and handling branch operations. The position also provides technical guidance and problem-solving support related to the Community Care Program and delivers excellent customer service.

Requirements

Excellent communication skills in English.
High school diploma or general education diploma.
Reliable transportation.
Willingness to substitute as a caregiver.
Some office experience.
Computer skills.
Ability to delegate.

Nice To Haves

Bilingual ability in any language.

Responsibilities

Serve as a resource for technical questions, applications, and problem-solving.
Prepare monthly branch statements and analyses.
Manage and supervise HCA Supervisors, providing day-to-day supervision and leadership.
Maintain and oversee Community Care Program and Illinois Department of Public Health procedures and processes.
Manage participants’ needs according to their plans of care.
Provide backup coverage for each position supervised.
Oversee participant case notes, care plans, schedules, and authorizations.
Oversee branch employee work refusal forms, FMLA matters, and insurance applications.
Maintain professional, friendly, courteous, and caring relationships with staff.
Work as part of a team to accomplish company goals.
Oversee staff reporting, hiring, and training, and work to grow branch revenue.