Holiday Seasonal Associate, Troy - Pottery Barn Kids and Teen

Williams-Sonoma • Troy, MI

7d

About The Position

As a Sales Associate, you provide customers with a unique shopping experience by offering excellent customer service, effective selling techniques, and in-depth product knowledge in a fast-paced specialty retail environment. The role supports sales goals, customer needs, register transactions, visual merchandising, and the upkeep and stocking of the store. Associates are expected to follow company policies and procedures and perform other duties assigned by management.

The posting describes seasonal work and gives availability expectations for full-time and part-time flex associates. Full-time associates are expected to have open availability to meet business needs. Part-time flex associates must be available for at least two regularly scheduled weekend shifts and two weekday shifts; additional availability is required to be scheduled for 20 or more hours per week.

The role requires extended mobility on the sales floor, operation of a point-of-sale system, and the ability to lift and move items weighing up to 75 pounds using appropriate equipment and safety techniques.

Requirements

• 1–2 years of customer service and retail sales experience; specialty retail experience preferred but not required.
• Ability to sell, demonstrate the ability to exceed selling goals, and close sales.
• Ability to work in a team environment and independently, and manage time.
• Ability to prioritize and handle multiple tasks simultaneously.
• Ability to be mobile on the sales floor for extended periods.
• Ability to operate a point-of-sale system.
• Ability to lift and move medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
• High school diploma or equivalent preferred.
• Full-time associates must have open availability to meet business needs.
• Part-time flex associates must be available for at least two regularly scheduled shifts on separate weekend days (Friday, Saturday, and/or Sunday) and two weekday shifts (Monday through Thursday). Associates seeking 20 or more hours weekly need greater availability to meet business needs.

Nice To Haves

• Specialty retail experience.
• High school diploma or equivalent.
• Interest in understanding customers’ personal cooking style, needs, style, lifestyle, and story to connect them with appropriate products.
• Ability to thrive in an entrepreneurial environment and look for creative, outside-the-box approaches.

Responsibilities

• Provide sincere, friendly, energetic customer service in keeping with World-Class service standards.
• Achieve established sales and contest goals.
• Maintain knowledge of current sales and promotions.
• Assist customers with gift wrap, gift registry, merchandise locating, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Use effective selling techniques to build multiple sales and increase productivity.
• Demonstrate comprehensive product knowledge, including product features and benefits.
• Perform register transactions accurately and efficiently, including sales, returns, and exchanges.
• Assist with implementation and maintenance of visual merchandise presentation, signage, and lighting.
• Maintain store cleanliness and upkeep; straighten and clean the store and help maintain the stockroom as needed.
• Process, ticket, and restock merchandise as needed.
• Perform other duties assigned by management.
• Comply with all company policies and procedures.

Benefits

• Employee discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health benefits, dental insurance, and vision insurance for full-time associates, including same-sex domestic partner benefits.
• Competitive salaries and comprehensive health benefits are highlighted in the posting.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED