General Manager, Full Time, Edina - Pottery Barn Kids and Teen
About The Position
The General Manager leads store hiring, associate development, and daily operations to achieve or exceed sales, payroll, and controllable expense goals. The role manages inventory and visual merchandising standards, ensures exemplary customer service and a positive store and brand experience, and develops sales associates’ ability to build customer relationships. The General Manager also maintains a respectful, fair workplace consistent with the company’s People First philosophy and collaborates with District Managers and peers on effective store-management practices. This full-time position requires open availability to meet business needs. Candidates must be able to remain mobile on the sales floor for extended periods and lift or mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques. Employment or promotion is contingent on successful completion of a background check. The role is not eligible for relocation assistance.
Requirements
- At least 4 years of management experience in specialty retail and/or a multi-unit retail business environment.
- Proven ability to manage staff to exceed sales goals while meeting payroll goals.
- Proven ability to identify top talent, build teams, and train, develop, and retain employees.
- Ability to think through complex issues and allocate time to execute multiple tasks and manage changing priorities.
- Ability to motivate and influence others through personal actions and example.
- Effective communication, organization, and leadership skills.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
- Successful completion of a background check is required for employment or promotion to the role.
- Open availability to meet business needs.
Responsibilities
- Ensure the store meets or exceeds sales and contest goals and meets payroll goals based on current trends.
- Prioritize, plan, and adjust schedules and daily agendas to meet business goals, and hold the team accountable for achieving goals.
- Train and motivate associates through ongoing sales, customer-service, and product-knowledge programs.
- Assess performance and provide ongoing feedback.
- Complete and deliver performance appraisals and development plans.
- Ensure the team provides an exceptional in-store customer experience and achieves world-class service standards.
- Maintain an effective floor presence and ensure staff coverage throughout the store as needed.
- Create and maintain an environment in which associates are treated fairly and with dignity and respect, consistent with the People First philosophy.
- Work with District Managers and peers to develop store-management best practices.
- Hire and develop associates for future growth.
- Manage store operations, inventory levels, and visual merchandising standards.
- Ensure sales associates build relationships with customers.
Benefits
- Competitive compensation package
- Discount on Williams-Sonoma, Inc. brands
- 401(k) plan and other investment opportunities
- Paid vacations and holidays
- Health benefits
- Dental insurance
- Vision insurance
- Same-sex domestic partner benefits
- Wellness program supporting physical, financial, and emotional health
- Individual development plans and career pathing conversations
- Annual performance appraisals
- Cross-brand and cross-functional career opportunities
- Online learning opportunities through brand-specific resources and WSI University
- Leadership development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
