Holiday Helper

Carters Inc.•Lancaster, PA

About The Position

As a Holiday Helper at Carter’s, you will be a welcoming first point of contact for families shopping for babies and young children. You will support customers throughout their shopping experience, help them understand product styles, features, and benefits, and contribute to store operations in a busy retail environment. The role involves customer service, point-of-sale transactions, replenishment, shipment support, promotion and loyalty-program communication, and maintaining a safe and clean store. Availability may include days, nights, weekends, and holidays as scheduled. The position requires the ability to lift up to 40 pounds and perform frequent bending, stooping, reaching, pushing, and pulling, as well as standing or walking for extended periods and climbing a ladder.

Requirements

Positive, solutions-oriented mindset.
Demonstrated customer service and customer engagement skills.
Effective, professional verbal and written communication skills.
Ability to manage multiple tasks at once.
Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability that may include days, nights, weekends, and holidays as scheduled.

Nice To Haves

A relative in a management role at this store location.

Responsibilities

Proactively resolve customer issues and assist multiple customers in a busy retail environment.
Welcome customers and provide assistance with product styles, features, and benefits.
Use omnichannel services as needed to meet customer needs and support a positive shopping experience.
Execute and expedite point-of-sale and register transactions.
Complete floor replenishment and shipment tasks as needed.
Explain current promotional events and the brand loyalty program, including credit, to customers.
Help minimize store loss by providing exceptional customer service and maintaining a safe, clean store.