Holiday Helper

Carters Inc. • Newark, DE

7d • Onsite

About The Position

As a Holiday Helper, you will be a welcoming first point of contact for families shopping at Carter’s. You will assist customers with product information and recommendations, support a positive shopping experience through in-store and omnichannel service, and help keep store operations running smoothly in a busy retail environment. Duties may be changed or reassigned at management’s discretion, and additional duties may be required.

Requirements

• Positive, solutions-oriented mindset.
• Demonstrated customer service and customer engagement skills.
• Effective, professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled.

Responsibilities

• Proactively resolve customer issues and assist multiple customers in a busy retail environment.
• Welcome customers and help them understand product styles, features, and benefits.
• Use omnichannel resources as needed to meet customer needs and ensure a positive shopping experience.
• Process and expedite point-of-sale and register transactions.
• Complete floor replenishment and shipment tasks as needed.
• Explain current promotions and the brand loyalty program, including credit, to customers.
• Help minimize store loss through exceptional customer service and by maintaining a safe, clean store.

Benefits

• Schedules designed to support work-life balance, with store hours that may accommodate personal activities.
• 30% discount on Carter’s brands.
• Referral bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed