Holiday Helper

Carters Inc. • Wilmington, DE

4d • Onsite

About The Position

As a Holiday Helper, you will represent Carter’s to families and help customers with their shopping needs in a busy retail environment. You will welcome customers, assist them with product information, and support a positive shopping experience using omnichannel resources when needed. The role also includes register transactions, replenishment and shipment tasks, communicating promotions and the brand loyalty program, and helping maintain a safe, clean store. Availability may include days, nights, weekends, and holidays as scheduled. The position requires standing or walking for extended periods, climbing a ladder, and lifting up to 40 pounds with frequent bending, stooping, reaching, pushing, and pulling.

Carter’s describes its culture as welcoming and inclusive, emphasizing caring, teamwork, flexibility, and growth. The company offers training and development programs and promotes connections among customers, teams, and families.

Requirements

• Positive, solutions-oriented mindset.
• Demonstrated customer service or customer engagement skills.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled.

Responsibilities

• Proactively resolve customer issues while balancing the needs of multiple customers in a busy retail environment.
• Greet customers warmly and assist them with product styles, features, and benefits.
• Use omnichannel resources as needed to meet customer needs and provide a positive shopping experience.
• Execute and expedite point-of-sale/register transactions.
• Complete floor replenishment and shipment tasks as needed.
• Explain current promotional events and the brand loyalty program, including credit, to customers.
• Help minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Benefits

• Schedules intended to fit employees’ lives, with hours of operation allowing balance with personal activities.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Training and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed