Holiday Gift Guide Retail Sales Ambassador, Galleria
About The Position
As an Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and suggesting additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendors, and carry out strategic merchandising initiatives. The role also involves providing an exceptional customer experience, supporting vendor relationships and events, maintaining the sales floor, and using Macy’s point-of-sale systems and company devices to complete sales.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Ability to work independently and as part of a team, with excellent time management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to work collaboratively across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours; and lift at least 30 pounds.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
- Color vision.
Responsibilities
- Provide an exceptional customer experience by ensuring the customer is the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and store leadership.
- Ensure the sales floor is neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above the company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, ensuring sales and participation goals are met.
- Use Macy’s point-of-sale systems and company devices to complete sales in a warm, celebratory manner.
- Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
- Communicate specific customer needs and shopping patterns to leadership and the vendor community.
- Execute strategic merchandising initiatives for the represented vendor, brand, or area.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
