Holiday Gift Guide Retail Sales Ambassador, Green Acres

Macy's•Valley Stream, NY

About The Position

The Retail Sales Ambassador represents a designated vendor, brand, or area by connecting with customers, sharing product knowledge, and recommending additional items to drive sales. The role builds repeat clientele, communicates customer needs and shopping patterns to store leadership and vendors, and carries out strategic merchandising initiatives. Ambassadors provide an exceptional customer experience, support brand-specific marketing, and plan and lead vendor-sponsored events in partnership with the vendor community. They use Macy’s point-of-sale systems and company devices to complete sales and help maintain an inclusive, respectful environment for colleagues, customers, and communities. This position requires flexible availability, including days, evenings, weekends, and holidays, along with dependable attendance and punctuality. The role involves frequent technology use and physical activity, including standing, lifting, moving, reaching, and climbing ladders. At least one year of previous selling or retail experience is required.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic, positive attitude; vision and creativity.
Self-starter able to work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, with the ability to collaborate across departments.
Comfort using computers, mobile devices, and radio frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to stand for at least two consecutive hours; lift at least 30 pounds; and move, reach, stoop, kneel, crouch, and climb ladders.
Color vision and ability to reach above eye level.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide an exceptional customer experience by making customers the priority.
Greet customers, recommend products, and upsell.
Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement practices to drive sales, inventory turn, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, working toward sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.