Holiday Gift Guide Retail Sales Ambassador, Galleria
About The Position
The Retail Sales Ambassador drives sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. The role serves as an expert for a designated vendor, brand, or area, builds repeat clientele, communicates customer needs and shopping patterns to leadership and vendors, and carries out merchandising initiatives. The position also provides an exceptional customer experience, supports vendor relationships and events, and maintains the sales floor. Macy’s describes an inclusive work environment and offers competitive pay and benefits.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic, positive attitude, with vision and creativity.
- Self-starter able to work independently and as part of a team, with excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Color vision and ability to use computers, handheld equipment, and cash registers to perform job functions and process transactions.
Responsibilities
- Provide an exceptional customer experience by making the customer the priority.
- Greet customers, recommend products, and upsell additional items.
- Serve as a liaison between designated vendors, personal stylists, and store leadership.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement practices to drive sales, inventory turn, and gross margin above the company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, working toward sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Communicate customer needs and shopping patterns to leadership and the vendor community.
- Execute strategic merchandising initiatives for the represented vendor, brand, or area.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
