Holiday Gift Guide Retail Sales Ambassador, King of Prussia

Macy's • King Of Prussia, PA

3d • Onsite

About The Position

As a Holiday Gift Guide Retail Sales Ambassador at Macy’s, you drive sales by connecting with customers, sharing vendor product knowledge, recommending additional items, and building repeat clientele. You serve as an expert for your represented vendor, brand, or area, communicate customer needs and shopping patterns to store leadership and vendors, and execute merchandising and sales initiatives.

The role includes providing excellent customer service, maintaining the sales floor, building brand-specific clientele, and planning and leading vendor-sponsored events. You use Macy’s point-of-sale systems and company devices to complete sales. The position requires flexible availability, including days, evenings, weekends, and holidays, and involves frequent standing, lifting, reaching, and use of technology.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic, positive attitude, with vision and creativity.
• Ability to work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, with the ability to collaborate across departments.
• Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to lift at least 30 pounds and perform the physical activities specified for the position.
• Ability to use handheld equipment and cash registers and process register transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, recommend products, and upsell additional items.
• Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turnover, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Communicate customer needs and shopping patterns to leadership and vendors.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed