HOA Architectural Control Committee - ACC - Data Entry & Administrator

SpectrumAM•San Antonio, TX

5d•Hybrid

About The Position

Spectrum Association Management is hiring an Administrative Specialist to process homeowner applications for property changes in accordance with HOA regulations. The role supports the Architectural Control Committee (ACC) by completing operational and administrative tasks, preparing accurate and timely documentation, maintaining account information, and assisting homeowners, vendors, and other external and internal customers. The work is primarily behind the scenes, includes repetitive tasks and some homeowner interaction, and requires accurate data entry, problem-solving, and the ability to meet strict deadlines. Industry experience is not required; the company provides training and mentorship. The position is based in San Antonio, Texas, with a hybrid work arrangement available according to business needs and employee and manager preference. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pay is $15.00 per hour, with performance reviews and opportunities for salary increases every six months.

Requirements

Accurate data-entry skills and the ability to enter and verify large amounts of information.
Strong attention to detail and/or analytical and auditing skills.
Ability to troubleshoot and solve problems, research complex issues across systems and platforms, and work independently with minimal direction.
Ability to work at a fast pace for extended periods while maintaining accuracy and meeting strict deadlines.
Polished and professional written and verbal communication skills.
Customer-service skills, including the ability to explain regulations and policies, handle escalated concerns, and provide timely responses by phone and email.
Strong organizational skills and time-management skills.
Ability to collaborate effectively with a team and obtain required documentation within strict time frames.
Experience with Microsoft Outlook, Excel, and Word.
Must live in San Antonio, Texas.

Nice To Haves

Experience in an administrative role, data entry, claims, basic accounting, or back-office work.
Experience in the HOA management industry is not required.

Responsibilities

Process homeowner applications for property changes in accordance with HOA regulations.
Complete daily departmental tasks and provide accurate, timely documentation to internal teams and external clients, including HOAs.
Prepare documents for transactions involving title companies, review boards, vendors, realtors, and homeowners.
Provide customer service by phone, email, and in person to internal and external customers.
Receive inbound calls and make outbound calls as needed to clarify information and requests.
Respond to internal questions, troubleshoot issues, and resolve related problems.
Enter and verify large amounts of data to maintain accurate account information.
Maintain a database of correspondence and provide service to third-party vendors.
Explain regulations and policies to customers, address escalated concerns, and respond to customer email and phone questions in a timely manner.
Collaborate with the team to complete daily work and meet deadlines, and work with others to obtain required documentation within strict time frames.

Benefits

Five weeks of paid time off.
11 paid holidays.
40 paid hours per year for community service activities.
Paid training and access to an internal learning and development management system.
Medical, dental, and vision insurance.
Short-term and long-term disability coverage.
Life and accidental death and dismemberment insurance.
401(k) program.
In-house free medical clinic at the San Antonio office, with virtual appointments for other offices.
Career track plan with a six-month review.
Performance reviews with salary increase opportunities every six months.
Hybrid work arrangement based on the role, business requirements, and employee and manager preference.