HOA Architectural Control Committee Coordinator - ACC - Data Entry & Administrator (Entry Level position)

SpectrumAM•San Antonio, TX

6d•Hybrid

About The Position

The HOA Architectural Control Committee (ACC) Coordinator is an administrative specialist who processes homeowner applications for property changes in accordance with HOA regulations. The role handles daily documentation tasks for internal departments and the HOAs served, working primarily behind the scenes in operations, with some interaction with homeowners. Work includes repetitive processing, accurate data entry and verification, document preparation, customer service, and resolving questions or issues. Training and mentorship are provided, and industry experience is not required. The position is based in San Antonio, Texas, with a hybrid work arrangement available under the company's Hybrid Empowerment Plan. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Hourly pay is $15.00, with performance reviews and opportunities for salary increases every six months.

Requirements

Accurate data-entry skills and the ability to transfer information across documents and computer applications.
Strong attention to detail and/or analytical and auditing skills.
Ability to troubleshoot and solve problems, work independently with minimal direction, and meet strict deadlines while maintaining accuracy.
Ability to work at a fast pace for extended periods.
Polished, professional, clear, and concise written and verbal communication skills.
Strong customer-service skills, including the ability to communicate professionally and helpfully with homeowners and vendors.
Strong organization and time-management skills.
Ability to research complex issues across various systems and platforms.
Collaborative, team-oriented approach and accountability for meeting deadlines.
Experience with Microsoft Outlook, Excel, and Word.
Must live in San Antonio, Texas.

Nice To Haves

Experience in administrative roles, data entry, claims, basic accounting, or back-office work.

Responsibilities

Process homeowner applications for property changes in accordance with HOA regulations.
Complete daily documentation tasks accurately and on time for internal departments and external HOA clients.
Prepare documents for title companies, review boards, vendors, realtors, and homeowners.
Enter and verify large amounts of data and maintain accurate account information.
Maintain a database of correspondence and provide service to third-party vendors.
Provide customer service by phone, email, and in person to internal and external customers.
Receive inbound calls and make outbound calls as needed to clarify information and requests.
Explain regulations and policies, respond to customer questions, and help diffuse escalated concerns.
Research complex issues across systems and platforms, troubleshoot problems, and resolve related issues.
Collaborate with the team to complete daily work, meet HOA-regulated deadlines, and obtain required documentation.

Benefits

Five weeks of paid time off.
11 paid holidays.
40 paid hours per year for community service activities.
Paid training through the company's internal learning and development system.
Medical, dental, and vision coverage.
Short-term and long-term disability coverage.
Life and AD&D insurance.
401(k) program.
Free in-house medical clinic in the San Antonio office, with virtual appointments for other offices.
Hybrid work flexibility based on role, business requirements, and employee and manager preference.
In-house education and continued personal development.
Career-track plan with a six-month review.
Performance reviews and opportunities for pay increases every six months.