HOA Architectural Control Committee Coordinator - ACC - Data Entry & Administrator (Entry Level position)

SpectrumAM•San Antonio, TX

4d•Hybrid

About The Position

The HOA Architectural Control Committee (ACC) Coordinator is an entry-level administrative role that processes homeowner applications for property changes in accordance with HOA regulations. ACC Administrative Specialists complete daily documentation tasks for internal departments and the HOAs served, preparing accurate and timely documents for title companies, review boards, vendors, realtors, and homeowners. The work is primarily behind the scenes, includes repetitive tasks and some homeowner interactions, and may be performed in the office or remotely under the company's Hybrid Empowerment Plan. Candidates must live in San Antonio, Texas. Industry experience is not required; the company provides comprehensive paid training and mentorship. The role requires accurate data entry and verification, attention to detail, analytical and auditing skills, and the ability to troubleshoot and research issues across systems. Coordinators provide professional customer service by phone, email, and in person, respond to questions, clarify requests, explain regulations and policies, and help resolve customer concerns. They work independently while collaborating with the team to meet strict HOA deadlines. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pay is $15.00 per hour, with performance reviews and opportunities for salary increases every six months.

Requirements

Accurate data-entry skills and the ability to transfer information across documents and computer applications.
Strong attention to detail and/or analytical and auditing skills.
Ability to troubleshoot and solve problems independently while adhering to strict deadlines.
Ability to maintain accuracy while working at a fast pace for extended periods.
Professional written and verbal communication skills.
Customer service skills, including explaining policies, responding to questions, and diffusing escalated concerns.
Ability to work independently with minimal direction and collaboratively with a team.
Strong organization and time-management skills.
Experience with Microsoft Outlook, Excel, and Word.
Must live in San Antonio, Texas.

Nice To Haves

Experience in administrative roles, data entry, claims, basic accounting, or back-office work.
Experience in the HOA management industry is not required.

Responsibilities

Process homeowner applications for property changes in accordance with HOA regulations.
Prepare accurate and timely documents for title companies, review boards, vendors, realtors, and homeowners.
Enter and verify data to maintain accurate account information.
Maintain a database of correspondence and provide service to third-party vendors.
Provide service to internal and external customers by phone, email, and in person.
Receive inbound calls and make outbound calls as needed to clarify information and requests.
Explain regulations and policies to customers and respond to their questions in a timely manner.
Troubleshoot and resolve related issues, including concerns from customers facing tight deadlines.
Research complex issues across various systems and platforms.
Collaborate with the team to complete daily work and meet deadlines.
Obtain required documentation from others within strict time frames.

Benefits

Five weeks of paid time off.
11 paid holidays.
40 paid hours per year for community service activities.
Paid training through an internal learning and development management system.
Medical, dental, and vision benefits.
Short- and long-term disability insurance.
Life and AD&D insurance.
401(k) program.
Free in-house medical clinic in the San Antonio office, with virtual appointments for other offices.
Career track plan with a six-month review.
Performance reviews with salary increase opportunities every six months.
Hybrid work flexibility, based on role, business requirements, and employee and manager preference.
In-house education and continued personal development.