Hmong Interpreter

LanguageLine Solutions

10d • $24 - $26 • Remote

About The Position

The Hmong Video-Telephone Interpreter handles on-demand video and audio calls and interprets conversations between Hmong and English speakers. The role supports clients in a range of industries, including healthcare, government, insurance, finance, utilities, travel and hospitality, general business, law enforcement, courts, and 911 services. Interpreters must process information quickly and accurately, recognize cultural differences, use appropriate terminology, and maintain a professional and courteous manner. Sessions may cover simple or complex, technical or non-technical subjects. The role involves verbal interpreting, not written translation.

This is a remote, work-at-home position. The interpreter works from a home office and must maintain a quiet, secure space. LanguageLine provides professional interpreter training, continued development, support, and opportunities for advancement. The position pays $24–$26 per hour, subject to applicable minimum-wage requirements.

Calls may be emotional or stressful, and interpreters may need to remain on a call for an extended period without a break or handle high call volumes. The job requires maintaining company service standards in this dynamic environment. A dedicated personal device, compatible computer or mobile device, high-speed internet, and a quiet workspace are required.

Requirements

• Fluency in Hmong and English, with knowledge of associated cultural dynamics.
• Ability to demonstrate cultural competency and recognize regional and accent differences to communicate with limited-English speakers.
• Excellent listening, retention, and note-taking skills to support accurate interpretation.
• Ability to concentrate, remain detached, neutral, and objective, including during calls involving sensitive subjects.
• At least 18 years of age.
• Legally authorized to work in the United States without current or future visa sponsorship requirements.
• High school diploma or equivalent.
• Ability to adapt to technology enhancements used to improve service delivery and meet client demands.
• Dedicated personal device for business purposes.
• Access to a desktop or laptop with Windows, macOS, or ChromeOS; a tablet with iPadOS or Android; or a smartphone with iOS or Android.
• High-speed internet with download speed of at least 5 Mbps, upload speed of at least 3 Mbps, ping no more than 300 ms, and jitter no more than 30 ms.
• Access to a quiet space without background noise or distraction.
• Ability to operate a keyboard and mouse and remain stationary in front of a computer and webcam for most of the workday.
• Ability to use a headset for prolonged periods.
• Ability to operate company-provided software and systems, and sufficient manual dexterity to type or write.
• Ability to lift up to 26 pounds.

Nice To Haves

• Education or work experience in a language-related field such as teaching, language assessment, translation, or interpretation.
• Ability to read and write the requested languages.
• Applicants currently employed by a LanguageLine Solutions client or affiliated business may not be eligible for consideration.

Responsibilities

• Respond promptly to video and audio interpreting sessions and interpret in a friendly, professional manner.
• Participate in online video and audio training sessions.
• Provide interpretation through video and type data as needed on a dedicated device.
• Convey concepts and meanings accurately according to established interpretation protocols, without omissions or additions.
• Speak clearly in both languages with proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions.
• Remain calm when speakers are incoherent or upset, including during emergency calls.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions and protocol, and avoid interacting with the limited-English-speaking person without client permission.
• Understand relevant protocols and terminology across industries such as medical, insurance, finance, and law.
• Demonstrate cultural sensitivity and work effectively in a diverse environment.
• Maintain required service standards during emotional or stressful calls, extended calls, and periods of high call volume.

Benefits

• Paid professional interpreter training and continuous development.
• Incentives for meeting attendance targets.
• Paid sick leave in accordance with applicable law.
• Medical, dental, and vision coverage.
• Employee Assistance Program (EAP).
• Accident, critical illness, life, and AD&D insurance package.
• Inpatient hospital insurance.
• Short-term disability insurance.
• 401(k) retirement plan.
• Employee referral program.
• Advancement opportunities within the organization.
• Interpreter support.
• Inclusive and diverse work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED