On Call Hmong Interpreter

Memorial Hospital of Boscobel•La Crosse, WI

8d•Onsite

About The Position

Gundersen is seeking a motivated and flexible Hmong-speaking interpreter with strong customer service, telephone, and critical-thinking skills to work in a fast-paced healthcare environment. This is an on-call role with variable hours depending on need, including weekday call nights and participation in the weekend on-call rotation. The interpreter must be able to report to the La Crosse campus within 60 minutes of notification of an interpreter need. The role serves La Crosse and Onalaska locations. The interpreter relays medical information between speakers of two different languages and helps ensure that information communicated by providers and staff is understood by patients and families. The position works cooperatively with other team members and departments.

Requirements

High school diploma or equivalency.
Hmong speaking ability.
Passing score on an oral proficiency test through a language testing agency in the target language, evaluating knowledge of medical terminology. Gundersen will provide this test if the candidate is selected.
Strong customer service background.
Superior telephone skills.
Strong critical-thinking skills.
Ability to work in a fast-paced environment.
Ability to report to the La Crosse campus within 60 minutes of notification of an interpreter need.

Responsibilities

Relay medical information between speakers of two different languages.
Ensure information communicated by providers and staff is understood by the patient and family.
Work cooperatively with other team members and departments.
Participate in weekday call nights and the weekend on-call rotation.
Report to the La Crosse campus within 60 minutes of notification of an interpreter need.