HMIS Administrator of Data Systems & Integration

Housing Forward • Dallas, TX

2d • Hybrid

About The Position

Housing Forward’s Data Management & Reporting team serves as the HMIS Lead for the TX-600 Continuum of Care, covering Dallas and Collin Counties. The Homeless Management Information System (HMIS) is the CoC’s shared data system for recording and reporting client-level information across the homeless response system, including Coordinated Entry. The HMIS Lead administers and configures HMIS to meet evolving CoC needs and supports data quality, HUD compliance, agency support, training, systems integration, and reporting across ClientTrack and connected systems.

The HMIS Administrator of Data Systems & Integration maintains the day-to-day technical operations of HMIS by implementing approved configuration and menu changes, running documented test scripts for vendor sync releases, and providing first-line technical troubleshooting and support to end users. Reporting to the Director of Data Management & Reporting, this role supports reliable daily system performance and escalates architectural or root-cause issues to senior technical staff.

Requirements

• At least two years of experience administering an HMIS or similar case management/database system; HMIS experience is strongly preferred.
• Strong understanding of system configuration, workflows, and database functionality.
• Ability to follow structured test scripts and document results accurately.
• Working knowledge of HUD HMIS-related standards for daily execution and compliance crosswalks.
• Basic understanding of relational database concepts, including fields, tables, and queries, sufficient to execute structured testing, interpret data accurately, and troubleshoot routine data issues independently.
• Ability to diagnose and resolve routine technical issues and recognize when escalation to senior technical staff is needed.
• Ability to communicate technical concepts to non-technical audiences and maintain strong documentation habits.
• Experience administering HMIS platforms such as ClientTrack or similar.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Reliable transportation, a valid state-issued driver’s license, and car insurance; limited travel is required.
• Flexibility to work at different sites as scheduled.
• Ability to maintain files and lift objects weighing up to 25 pounds.

Nice To Haves

• SQL experience.

Responsibilities

• Implement approved HMIS system settings, project configurations, workflows, and menu changes.
• Execute structured testing in database environments using documented test scripts for vendor sync releases.
• Perform provider-level data cleaning, corrections, technical fixes, and support.
• Respond to and troubleshoot technical questions and issues from Housing Forward staff and end users.
• Triage and resolve routine HMIS issues submitted through the help desk, escalating architectural or root-cause issues as needed.
• Maintain technical documentation, system change logs, and configuration records for routine changes.
• Contribute to the documented inventory of systems and integrations accessed or managed by Data Management & Reporting.

Benefits

• Flexible PTO policy for full-time employees.
• Office closure on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.
• MLK Jr. Day, Juneteenth, and Election Day designated as Days of Service.
• Employer-provided medical, dental, and vision insurance: 90% of employee premiums and 50% of family premiums are paid by Housing Forward.
• Basic life insurance.
• Short- and long-term disability insurance.
• Laptop provided; phone and/or hotspot provided if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed