HMIS Administrator of Data Systems & Integration
About The Position
Housing Forward’s Data Management & Reporting team serves as the HMIS Lead for the TX-600 Continuum of Care in Dallas and Collin Counties. The Homeless Management Information System (HMIS) is the shared system for recording and reporting client-level information across the homeless response system, including Coordinated Entry. The HMIS Lead administers and configures HMIS to meet evolving CoC needs, supports data quality and compliance with HUD requirements and HMIS Data Standards, trains and supports agencies, and manages reporting and systems integration across ClientTrack and connected systems. The HMIS Administrator of Data Systems & Integration maintains day-to-day technical operations of HMIS. The role implements approved configuration and menu changes, performs structured testing for vendor syncs using documented scripts, and provides first-line troubleshooting and support to end users. Reporting to the Director of Data Management & Reporting, this position helps ensure reliable system performance and allows senior technical staff to focus on architecture, vendor governance, and integration projects.
Requirements
- At least two years of experience administering an HMIS or similar case management/database system.
- Strong understanding of system configuration, workflows, and database functionality.
- Ability to follow structured test scripts and document results accurately.
- Working knowledge of HUD HMIS-related standards for daily execution and compliance crosswalks.
- Basic understanding of relational database concepts, including fields, tables, and queries, sufficient to execute structured testing, interpret data, and troubleshoot routine data issues independently.
- Strong ability to diagnose and resolve routine technical issues and recognize when issues require escalation.
- Ability to communicate technical concepts to non-technical audiences and maintain strong documentation habits.
- Experience administering HMIS platforms such as ClientTrack or similar.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Reliable transportation, a valid state-issued driver’s license, and car insurance; limited travel is required.
- Flexibility to work at different sites as scheduled.
- Ability to maintain files and lift objects weighing up to 25 pounds.
Nice To Haves
- HMIS administration experience is strongly preferred.
- SQL experience is a plus.
Responsibilities
- Implement approved HMIS system settings, project configurations, workflows, and menu changes.
- Execute structured testing for vendor sync releases according to documented test scripts in database environments.
- Perform provider-level data cleaning, corrections, technical fixes, and support.
- Respond to and troubleshoot technical questions and issues from Housing Forward staff and end users.
- Triage and resolve routine technical HMIS issues submitted through the help desk, escalating architectural or root-cause issues.
- Maintain technical documentation, system change logs, and configuration records for routine changes.
- Contribute to the documented inventory of systems and integrations managed or accessed by Data Management & Reporting.
Benefits
- Flexible PTO policy for full-time employees.
- Office closures on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.
- MLK Jr. Day, Juneteenth, and Election Day designated as Days of Service.
- Employer-provided medical, dental, and vision insurance: 90% of employee coverage and 50% of family coverage paid by Housing Forward.
- Basic life insurance.
- Short- and long-term disability insurance.
- Laptop provided; phone and/or hotspot provided if needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
