HMIS Administrator of Agency Support
About The Position
Housing Forward’s Data Management & Reporting team serves as the HMIS Lead for the TX-600 Continuum of Care in Dallas and Collin Counties. The Homeless Management Information System (HMIS) is the CoC’s shared data system for recording and reporting client-level information across the homeless response system. The HMIS Lead supports system administration, data quality, compliance, training, agency support, integration, and reporting across ClientTrack and connected systems. The HMIS Administrator of Agency Support supports HMIS end users and partner agencies so they can access, navigate, and use the system in alignment with CoC standards and operational needs. The position manages user access, onboarding and offboarding, technical assistance, and help desk support across ClientTrack and other CoC-managed databases, including Padmission Journey. It also maintains HMIS-related public-facing cheat sheets and reference materials on the Housing Forward website. Reporting to the Director of Data Management & Reporting, the role focuses on frontline user support, troubleshooting, and relationship-based problem-solving to strengthen HMIS adoption and effective system use.
Requirements
- At least two years of experience working with a database or case management system.
- Working knowledge of HMIS workflows, user roles, and data entry processes.
- Working knowledge of HUD HMIS-related standards for daily execution and agency participation requirements.
- Strong ability to provide technical assistance and responsive support to HMIS users.
- Commitment to respectful, solution-oriented customer service.
- Strong verbal and written communication skills with providers and internal partners.
- Comfort supporting agencies through change or system challenges.
- Strong organizational skills and ability to track requests, tasks, and follow-ups.
- Attention to detail in managing access, permissions, and user records across multiple systems.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Reliable transportation, a valid state-issued driver’s license, and car insurance; limited travel is required.
- Flexibility to work at different sites as scheduled.
- Ability to maintain files and lift objects weighing up to 25 lbs.
Nice To Haves
- Experience using HMIS or similar case management platforms.
- Familiarity with help desk systems, ticketing tools, and basic website content management.
Responsibilities
- Provide technical assistance, troubleshooting, and day-to-day support to HMIS users and agencies.
- Manage user onboarding and offboarding, access control, and account maintenance across ClientTrack and other CoC-managed databases, including Padmission Journey, in alignment with CoC policies.
- Respond to and track help desk requests, ensuring timely resolution and partner satisfaction.
- Execute provider-level data cleaning, corrections, technical fixes, and support.
- Support agencies in maintaining readiness for HMIS participation, compliance, and reporting.
- Identify recurring challenges and escalate trends to the Sr. Manager and relevant team members, including flagging when support volume affects response times.
- Strengthen partner relationships through responsive, respectful, and solution-oriented support.
- Assist agencies with system workflows, data entry processes, and reporting navigation.
- Support training delivery and reinforce best practices established by the Data Quality & Training role.
- Maintain and update HMIS cheat sheets and reference materials on the Housing Forward website.
- Document common issues, solutions, and process improvements to strengthen knowledge sharing.
Benefits
- Flexible PTO policy for full-time employees.
- Office closures on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.
- MLK Jr. Day, Juneteenth, and Election Day designated as Days of Service.
- Employer-provided medical, dental, and vision insurance; Housing Forward pays 90% of employee premiums and 50% of family premiums.
- Basic life insurance.
- Short- and long-term disability insurance.
- Laptop provided; phone and/or hotspot provided if needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
