HMIS Administrator of Agency Support

Housing Forward • Dallas, TX

1d • Hybrid

About The Position

Housing Forward is the backbone organization leading the All Neighbors Coalition, a network of more than 150 public, private, and nonprofit partners working to resolve homelessness across Dallas and Collin Counties. Its Data Management & Reporting team serves as the HMIS Lead for the TX-600 Continuum of Care.

The HMIS Administrator of Agency Support helps HMIS end users and partner agencies access, navigate, and use ClientTrack and other CoC-managed databases, including Padmission Journey. Reporting to the Director of Data Management & Reporting, the role focuses on frontline user support, troubleshooting, agency readiness, and relationship-based problem-solving. It manages user access and account maintenance, onboarding and offboarding, help desk requests, provider-level data corrections, and public-facing HMIS reference materials. The position also supports system workflows, training, and documentation of common issues and solutions.

The role is salaried and exempt, with compensation ranging from $53,000 to $72,000. Normal operating hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; some night and weekend meetings may be required. Employees are currently required to work in the office at least three days per week, subject to change, and may need to work at different sites as scheduled. Limited travel is required. The position requires reliable transportation, a valid state-issued driver's license, and car insurance.

Requirements

• At least two years of experience working with a database or case management system.
• Working knowledge of HMIS workflows, user roles, and data entry processes.
• Working knowledge of HUD HMIS-related standards for daily execution and agency participation requirements.
• Strong technical assistance and customer support skills, with a respectful, solution-oriented approach.
• Strong verbal and written communication skills with providers and internal partners.
• Ability to support agencies through change or system challenges.
• Strong organizational skills and ability to track requests, tasks, and follow-ups.
• Attention to detail when managing access, permissions, and user records across multiple systems.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Reliable transportation, a valid state-issued driver's license, and car insurance.
• Flexibility to work at different sites as scheduled.
• Ability to maintain files and lift objects weighing up to 25 pounds.

Nice To Haves

• Experience using HMIS or similar case management platforms.
• Familiarity with help desk systems, ticketing tools, and basic website content management.

Responsibilities

• Provide technical assistance, troubleshooting, and day-to-day support to HMIS users and agencies.
• Manage user onboarding and offboarding, access control, and account maintenance across ClientTrack and other CoC-managed databases, including Padmission Journey, in alignment with CoC policies.
• Respond to and track help desk requests, ensuring timely resolution and partner satisfaction.
• Execute provider-level data cleaning, corrections, technical fixes, and support.
• Support agencies in maintaining readiness for HMIS participation, compliance, and reporting.
• Identify recurring challenges and escalate trends to the Sr. Manager and relevant team members, including flagging when support volume affects response times.
• Build partner relationships through responsive, respectful, and solution-oriented support.
• Assist agencies with system workflows, data entry processes, and reporting navigation.
• Support training delivery and reinforce best practices established by the Data Quality & Training role.
• Maintain and update HMIS cheat sheets and reference materials on the Housing Forward website.
• Document common issues, solutions, and process improvements to strengthen knowledge sharing.

Benefits

• Flexible PTO policy for full-time employees.
• Office closure on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.
• MLK Jr. Day, Juneteenth, and Election Day designated as Days of Service.
• Employer-provided medical, dental, and vision insurance: Housing Forward pays 90% of employee coverage and 50% of family coverage.
• Basic life insurance.
• Short- and long-term disability insurance.
• Laptop provided; phone and/or hotspot provided if needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed