HIMS Rep

ChristianaCare • Newark, DE

5d • $19 - $27

About The Position

The Health Information Management Rep performs reception and clerical functions in the Health Information Management Services department, including responding to medical-record and release-of-information requests, completing death certificates, and preparing and scanning loose charting. The role is scheduled Monday through Friday from 9:00 a.m. to 5:30 p.m., with every third weekend required.

Requirements

• High school graduate or equivalent.
• Two years of office experience dealing with the public; hospital-related experience is preferred.

Nice To Haves

• Hospital-related office experience.

Responsibilities

• Greet people entering HIMS and provide assistance or direction using excellent customer service; screen departmental visitors and grant access as appropriate.
• Answer and triage telephone calls, distribute faxed information, and open, review, and distribute incoming mail.
• Identify and triage requests for medical information received by phone or in person, assist requesters with authorizations, and fulfill treatment-purpose requests when a Release of Information representative is absent.
• Assign external requesters access to medical records in electronic record systems.
• Generate death certificates in conjunction with physician completion and coordinate with Nursing, Pathology, Medical Examiner Investigators, Funeral Directors, and Physicians to complete certificates and release deceased patients’ remains.
• Prepare, scan, and index ancillary service reports and other loose medical-record documents for patient records.
• Account for disclosures of patient information in the release-of-information tracking system.
• Bundle and pack discharged patients’ medical records for transport according to department policy.

Benefits

• Full medical, dental, vision, and life insurance, among other coverage.
• 403(b) retirement plan with company match.
• Generous paid time off.
• Annual Care.com membership and access to backup care services for dependents through Care@Work.
• Retirement planning services and financial coaching.
• Fitness and wellness reimbursement.
• Discounts on hotels, rental cars, theme parks, shows, sporting events, and movie tickets.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED