Specialist-HIMS

Mayo Clinic•Jacksonville, FL

7d•Hybrid

About The Position

The HIMS Specialist processes continuation-of-care and patient-directed requests for medical information. The role includes serving walk-in customers, opening and processing incoming mail, verifying authorizations, requesting historical medical records, and preparing correspondence in response to requests for medical information. The Specialist analyzes patient information for compliance with Federal and State requirements and Joint Commission and CMS regulations, and coordinates with clinicians to ensure documentation is complete, timely, and contains all required elements. The position follows institutional health care documentation policies and privacy requirements, including accessing only the minimum necessary information and protecting confidential health information. It calls for independent analytical and critical-thinking skills, the ability to work independently and collaboratively across the enterprise with minimal supervision, effective use of technology, and professional communication through electronic, written, and verbal methods. The Specialist provides courteous, professional, and confidential customer service to patients, care providers, allied health staff, attorneys, insurance companies, government audits, and others. This is a primarily remote hybrid position. The employee must reside within 100 miles of a Mayo Clinic campus and relocate to a Mayo Clinic site as needed to meet occasional on-site requirements based on business needs. The role is not eligible for visa sponsorship or transfer. The selection process may include a pre-recorded OnDemand interview.

Requirements

Associate of Science degree in a healthcare-related discipline is required.
HIT program students completing their final semester may be considered, but must complete the HIT Associate degree within six months of hire to continue employment.
Knowledge of medical records format and content.
Ability to work in a fast-paced, constantly changing, production environment with a focus on quality.
Excellent customer service skills.
Ability to communicate clearly, concisely, and professionally verbally and in writing.
Demonstrated ability to work in a multi-technology environment.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Keyboarding skills and intermediate typing, keyboard, and computer skills.
Ability to reside within 100 miles of a Mayo Clinic campus to meet occasional on-site requirements.
Ability to relocate to a Mayo Clinic site to meet the hybrid requirements of the role.

Nice To Haves

Associate of Science degree in Health Information Technology.
Prior release-of-information (ROI) experience.
Prior customer service experience.
Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) credential.
Knowledge of an electronic health record (EHR); Epic preferred.

Responsibilities

Process continuation-of-care and patient-directed requests for medical information.
Provide customer service to walk-in patients and other requestors.
Open and process incoming mail.
Verify authorizations and request historical medical records.
Prepare correspondence in response to requests for medical information.
Analyze patient information for compliance with Federal and State requirements and Joint Commission and CMS regulations.
Coordinate with clinicians to ensure documentation contains required elements and is completed in a timely manner.
Follow institutional policies regarding health care documentation.
Access only the minimum necessary information to complete job functions and follow state and federal privacy and confidentiality rules for protected health information.
Use technology to serve patients and the practice.
Communicate professionally through electronic, written, and verbal methods.
Provide courteous, professional, and confidential service to patients, care providers, allied health staff, attorneys, insurance companies, government audits, and others.