Specialist-HIMS

Mayo Clinic • Jacksonville, FL

8d • $18 - $29 • Hybrid

About The Position

The HIMS Specialist processes continuation-of-care and patient-directed requests for medical information. The role includes customer service for walk-ins; opening and processing incoming mail; verifying authorizations; requesting historical medical records; and preparing correspondence in response to requests for medical information. The position uses an electronic health record, with Epic preferred, and requires a basic understanding of medical terminology.

The specialist reviews patient information for compliance with Federal and State requirements and standards established by The Joint Commission and CMS. The role coordinates with clinicians to ensure documentation contains required elements and is completed promptly, and follows institutional health care documentation policies. The specialist uses independent analytical and critical-thinking skills, works independently and collaboratively across the enterprise with minimal supervision, and limits access to the minimum necessary information for assigned duties.

The position requires adherence to state and federal privacy and confidentiality rules for protected health information, effective use of technology, and professional communication across electronic, written, and verbal channels. The specialist provides courteous, professional, and confidential customer service to patients, care providers, allied health staff, attorneys, insurance companies, government auditors, and others.

This is a primarily remote hybrid position. Candidates must reside within 100 miles of a Mayo Clinic campus and relocate to a Mayo Clinic site as needed to meet hybrid requirements. Occasional on-site work may be required based on business needs. The role is not eligible for visa sponsorship or transfer. Applicants may be asked to complete an OnDemand prerecorded interview during selection.

Requirements

• Associate of Science degree in a healthcare-related discipline is required.
• HIT program students completing the final semester of an associate degree may be considered; successful completion of the HIT Associate degree is required within six months of hire for continued employment.
• Knowledge of medical records format and content.
• Ability to work in a fast-paced, constantly changing production environment with a focus on quality.
• Excellent customer service skills.
• Ability to communicate clearly, concisely, and professionally verbally and in writing.
• Demonstrated ability to maneuver in a multi-technology environment.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Intermediate typing, keyboarding, and computer skills.
• Knowledge of an electronic health record and a basic understanding of medical terminology.

Nice To Haves

• Associate of Science degree in Health Information Technology.
• Prior release-of-information (ROI) experience.
• Prior customer service experience.
• Epic electronic health record experience.
• Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) credential.

Responsibilities

• Process continuation-of-care and patient-directed requests for medical information.
• Provide customer service to walk-ins; open and process incoming mail; verify authorizations; request historical medical records; and prepare correspondence responding to requests for medical information.
• Analyze patient information for compliance with Federal and State requirements and standards established by The Joint Commission and CMS.
• Coordinate with clinicians to ensure documentation contains all required elements and is completed in a timely manner.
• Follow institutional policies regarding health care documentation.
• Use independent analytical and critical-thinking skills while working independently and collaboratively across the enterprise with minimal supervision.
• Access only the minimum necessary information to complete job functions and comply with state and federal privacy and confidentiality requirements for protected health information.
• Leverage technology to serve patients and the practice.
• Communicate professionally through electronic, written, and verbal methods.
• Provide courteous, professional, and confidential customer service to patients, care providers, allied health staff, attorneys, insurance companies, government auditors, and others.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree