Specialist-HIMS
About The Position
The HIMS Specialist processes continuation-of-care and patient-directed requests for medical information. Duties include providing customer service to walk-ins, opening and processing incoming mail, verifying authorizations, requesting historical medical records, and preparing correspondence in response to requests for medical information. The role requires familiarity with electronic health records (Epic preferred) and a basic understanding of medical terminology; prior release-of-information (ROI) and customer-service experience are preferred. The specialist analyzes patient information for compliance with Federal and State requirements and Joint Commission and CMS standards, coordinates with clinicians to ensure documentation is complete and timely, and follows institutional documentation policies. The role uses independent analytical and critical-thinking skills and works independently and collaboratively across the enterprise with minimal supervision. The specialist accesses only the minimum necessary information, follows privacy and confidentiality rules for protected health information, leverages technology, and communicates professionally in electronic, written, and verbal formats. The position serves patients, care providers, allied health staff, attorneys, insurance companies, government audits, and others courteously and confidentially. This is a primarily remote hybrid position. The employee must reside within 100 miles of a Mayo Clinic campus and relocate to a Mayo Clinic site to meet occasional on-site requirements based on business needs. The position is not eligible for visa sponsorship or transfer.
Requirements
- Associate of Science degree in a healthcare-related discipline is required.
- HIT program students completing their final semester may be considered; successful completion of an HIT Associate degree is required within six months of hire for continued employment.
- Knowledge of medical records format and content.
- Ability to work in a fast-paced, constantly changing production environment with a focus on quality.
- Excellent customer-service skills.
- Ability to communicate clearly, concisely, and professionally verbally and in writing.
- Demonstrated ability to maneuver in a multi-technology environment.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
- Intermediate typing, keyboarding, and computer skills.
- Must reside within 100 miles of a Mayo Clinic campus and relocate to a Mayo Clinic site to meet hybrid on-site requirements.
- Must be eligible to work without visa sponsorship or transfer.
Nice To Haves
- Epic electronic health record experience.
- Basic understanding of medical terminology.
- Prior release-of-information (ROI) experience.
- Prior customer-service experience.
- Associate of Science degree in Health Information Technology.
- Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) credential.
Responsibilities
- Process continuation-of-care and patient-directed requests for medical information.
- Provide customer service to walk-ins.
- Open and process incoming mail.
- Verify authorizations and request historical medical records.
- Prepare correspondence in response to requests for medical information.
- Analyze patient information for compliance with Federal and State requirements and Joint Commission and CMS standards.
- Coordinate with clinicians to ensure documentation contains required elements and is completed in a timely manner.
- Adhere to institutional healthcare documentation policies.
- Access only the minimum necessary information to complete job functions and comply with privacy and confidentiality rules for protected health information.
- Use technology to serve patients and the practice.
- Communicate professionally through electronic, written, and verbal methods.
- Assist patients, care providers, allied health staff, attorneys, insurance companies, government audits, and others with courteous, professional, and confidential service.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Affordable vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Competitive compensation and comprehensive benefit plans.
- Continuing education and advancement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
Associate degree
