HIM Processing Specialist (1.0 D - ESSC)

Franciscan Alliance, Inc.•Indianapolis, IN

10d•Onsite

About The Position

The HIM Processing Specialist prepares documents for scanning into the electronic medical record system and scans and indexes them to the appropriate document type in the document imaging system for integration into the electronic health record. The role helps maintain the accuracy, consistency, and integrity of medical records for clinicians and other end users. The specialist reviews documents for patient identification, audits documentation steps, identifies errors and trends, and recommends workflow and technology improvements. The position also provides courteous phone assistance, troubleshoots document imaging systems and scanning equipment, supports virtual and remote indexing, and performs document imaging work to established productivity and quality requirements. Additional duties include chart pickup and rounds, coordinating courier deliveries and crate management, reviewing processed batches, and purging records in accordance with retention timelines.

Requirements

High school diploma or GED.
Preferred: 1 year of experience in a healthcare setting.
Preferred: 1 year of experience with electronic health record (EHR) document imaging.

Nice To Haves

1 year of experience in a healthcare setting.
1 year of experience with electronic health record (EHR) document imaging.

Responsibilities

Determine document types in the document imaging application to ensure medical-record accuracy and consistent document locations in the electronic health record.
Review documents for patient identification and escalate documents that cannot be processed to the manager for follow-up with the clinical department.
Audit medical-record documentation steps performed outside HIM processing, resolve errors, and report trends to leadership.
Identify and recommend workflow improvements and opportunities to use technology to improve document preparation, scanning, indexing, and overall efficiency.
Answer calls, assist callers, or transfer calls to the appropriate resource or department courteously and in keeping with Franciscan values.
Use knowledge of the electronic health record, document imaging application, scanning equipment, documentation practices, and information-update processes.
Troubleshoot technical issues, report system or equipment problems, submit IT logs when appropriate, and work remotely with the document imaging team to demonstrate issues and support resolution.
Submit new documents for inclusion in the corporate HIM forms inventory to support virtual or remote indexing between regions.
Identify and provide examples of non-barcoded documents to the HIM manager for follow-up with clinical areas on barcoding.
Perform document imaging functions in accordance with established productivity and quality requirements.
Perform chart pickup and rounds, coordinate courier delivery and crate management, review processed batches, and purge records according to established retention timelines.