HIM Processing Specialist

Franciscan Health•Greenwood, IN

About The Position

The HIM Processing Specialist prepares documents for scanning into the electronic medical record system. The specialist scans and indexes documents to the appropriate document type in the document imaging system so they can be integrated into the electronic health record (EHR). The role helps maintain accurate and standardized medical records by identifying document types, reviewing documents for patient identification, auditing documentation processes, and resolving or escalating errors. It also supports workflow improvements, assists callers, troubleshoots imaging systems and equipment, and coordinates document imaging operations, chart pickup, courier delivery, crate management, and processed-batch retention.

Requirements

High school diploma or GED.
Preferred: one year of experience in a healthcare setting.
Preferred: one year of experience with EHR document imaging.

Nice To Haves

One year of experience in a healthcare setting.
One year of experience with EHR document imaging.

Responsibilities

Prepare documents for scanning into the electronic medical record system; scan and index documents to the appropriate document type.
Determine document types in the document imaging application to maintain medical-record accuracy and consistent document locations for clinicians and other end users.
Review documents for patient identification and escalate documents that cannot be processed to the manager for follow-up with the clinical department.
Audit medical-record documentation steps performed outside HIM processing, resolve errors, and report trends to leadership.
Identify and recommend workflow improvements and ways to use technology to improve efficiency in document preparation, scanning, and indexing.
Answer calls, assist callers, or transfer them to the appropriate resource or department courteously and in accordance with Franciscan values.
Use technical knowledge of the EHR, document imaging application, and scanning equipment, including understanding documentation and information-update processes.
Troubleshoot technical issues, report system or equipment problems, submit IT logs when appropriate, and work remotely with the document imaging team to demonstrate issues and support resolution.
Submit new documents for inclusion in the corporate HIM forms inventory to support virtual or remote indexing between regions.
Identify and provide examples of non-barcoded documents to the HIM manager for presentation to clinical areas for barcoding.
Perform document imaging functions in accordance with established productivity and quality requirements.
Perform chart pickup rounds, coordinate courier delivery and crate management, and review processed batches and purge them according to retention timeframes.