Highway Brokerage Specialist

US Multimodal Group•Overland Park, KS

4d•Hybrid

About The Position

U.S. Multimodal Group (Alliance Shippers) is hiring a Highway Brokerage Account Representative to manage a full-cycle book of business, from winning shippers and covering loads through delivery, billing, and account growth. The role owns the freight relationship without hand-offs, including prospecting, quoting and pricing freight, sourcing and vetting carriers, tracking shipments, resolving service issues, and maintaining customer relationships. The position is based in Merriam, Kansas, with a hybrid workplace arrangement, and reports to the Director of Highway Brokerage. It is full-time. The company offers access to its Highway, Intermodal, and Drayage divisions so representatives can provide multimodal solutions and cross-sell services. Compensation includes a competitive salary based on experience and uncapped commission tied to generated gross margin. Early-career hires receive structured onboarding, mentorship, and a guaranteed base while building a book. The role also provides operational support, career advancement opportunities, and professional development. Applicants must be independently authorized to work in the United States without current or future employer sponsorship; employment eligibility is verified through E-Verify, and a background check is required.

Requirements

Must be legally authorized to work in the United States independently, without current or future employer sponsorship.
Must complete employment eligibility verification through E-Verify and a background check.
Ability to prospect and close shipper business and manage a full-cycle book of business.
Ability to quote and price freight and source, negotiate with, and vet carriers.
Ability to manage loads from tender through delivery and address service exceptions.
Ability to maintain customer, load, and rate information and coordinate billing documentation.

Nice To Haves

Prior experience building or managing a book of business.
Early-career candidates with the drive to build a book are also considered.
Experience with freight market data tools such as DAT, Truckstop, or similar.
Experience with truckload brokerage, FTL, dry van, reefer, or flatbed freight.
Experience cross-selling intermodal or drayage services.

Responsibilities

Prospect and close new shipper customers through calls, email, LinkedIn, referrals, and industry events.
Conduct discovery to understand shippers’ lanes, volumes, service needs, and pain points.
Respond to spot quotes and RFPs with competitive, profitable pricing based on market data.
Grow existing accounts by adding lanes, modes, and locations, including cross-selling Intermodal and Drayage services.
Source, negotiate with, and book qualified carriers for FTL, dry van, reefer, and flatbed shipments.
Vet carriers for authority, insurance, safety ratings, and fraud risk in accordance with company compliance standards.
Build a reliable carrier network on core lanes to protect service and margin.
Dispatch, track, and trace shipments from pickup through delivery, providing proactive customer updates.
Respond to delays, breakdowns, rejections, detention, layovers, and TONUs, keeping customers informed.
Resolve OS&D issues and freight claims with shippers and carriers.
Maintain accurate and current load, rate, and customer data in the TMS.
Collect and verify PODs and paperwork so loads can be billed on time.
Work with accounting to resolve billing disputes, accessorial charges, and past-due receivables on assigned accounts.
Regularly review account performance with customers and plan future growth.
Manage the full freight relationship and book of business from prospecting through final invoice.