High Needs Case Manager EMPACT

La Frontera Center•Maricopa, AZ

About The Position

The High Needs Case Manager works with children and families who require a high level of service, contact, and treatment coordination. The position provides direct-service crisis intervention, support, transportation, and education to families and children, independently or alongside other in-home client services. The role manages a caseload of approximately 15 families to provide intensive services. Services may be delivered in homes, offices, schools, and community settings. The Case Manager coordinates family, youth, and adult team meetings, documents those meetings, engages natural supports, and makes referrals to community services as needed. The position supports continuity of care and collaborates with agency team members and external stakeholders to coordinate comprehensive services consistent with the 12 Arizona Principles. The position requires at least 40 work hours per week, with a goal of 30 hours of direct client contact, including case management as needed. A flexible schedule is required and may include evenings or weekends to meet the needs and schedules of children and families. The typical work environment is indoors at an EMPACT office, with possible work-from-home needs and occasional travel for training or out-of-state activities.

Requirements

Meet BHT requirements through one of the following: a bachelor's degree or higher and one year of behavioral health experience; an associate's degree and two years of behavioral health experience; or a high school diploma and four years of behavioral health experience.
Behavioral health experience is required.
Knowledge of the CFT process and Arizona 12 Principles.
Ability to be flexible, problem-solve, and use creativity in service delivery.
Have a Fingerprint clearance card or be eligible to obtain one.
Be at least 21 years old at the time of employment for direct client services.
Have a valid Arizona driver's license with no major infractions in the past three years and regular access to reliable transportation.
At time of hire, provide a three-year state driving record with no major infractions or excessive driving violations or tickets.
When driving on agency time or business, have appropriate liability insurance and approval for liability coverage with EMPACT-SPC's carrier.
Remain calm in crisis situations; work independently and cooperatively; recognize personal limitations; and relate positively and empathetically to people regardless of age, race, creed, gender, or sexual orientation.
Maintain professional conduct consistent with ethical practice and agency policies and procedures.
All employees must have at least a high school diploma or equivalent.

Nice To Haves

Previous experience working with children is preferred.
A Spanish-language differential per hour is available.

Responsibilities

Provide direct in-home, in-office, in-school, and community services, including crisis intervention, transportation, client stabilization, additional client supervision, parent training in child care and behavior management, and support to help maintain a child in the home.
Facilitate, schedule, and follow up on family, youth, and adult team meetings (ACT or CFT).
Complete written documentation of team meetings and provide copies to all team members.
Engage and invite natural supports identified by families, youth, and adults.
Make referrals to collaborating partners and other community services based on client needs.
Work at least 40 hours per week, with a goal of 30 hours of direct client contact, including case management as needed.
Meet monthly and annual clinical documentation standards and complete assigned tasks within established timelines.
Work a flexible schedule, including evenings or weekends when needed to accommodate families, youth, and adults.
Attend meetings, training, and agency activities or events as requested, including those outside regularly scheduled work hours.
Collaborate with children and families to provide services consistent with the 12 Arizona Principles.
Ensure continuity of care and assist the Clinical Coordinator and/or Director with communication across agency departments and with external stakeholders.
Develop and maintain effective working relationships with state-related entities, community mental health organizations, and contracting organizations.
Maintain professional and ethical conduct and positive working relationships with agency staff, stakeholders, and community and business partners.
When driving on agency time or business, maintain a valid Arizona driver's license and appropriate liability insurance, and obtain approval for liability coverage through the agency's insurance carrier.