Help Desk Specialist Intern

Texas Farm Bureau and Affiliated Companies • Waco, TX

21d • Onsite

About The Position

This position provides first-line technical support to employees for corporate business needs. The intern keeps support documentation current and escalates reported problems as necessary to help ensure timely, user-friendly resolution. The work is conducted in a company-owned or leased office environment.

Requirements

• Must be pursuing an associate’s degree or above in a computer-related field.
• Basic technical knowledge of PC operating systems, PC hardware, printer hardware, Microsoft Office application software, Microsoft Intune, Azure, mobile device operating systems, Access Manager, Active Directory, and CICS.
• Strong problem-solving abilities.
• Ability to type 30 words per minute.
• Ability and willingness to learn and extend skills.
• Strong oral and written communication skills.

Responsibilities

• Troubleshoot and resolve problems with corporate equipment hardware and software.
• Provide overview training to end users.
• Update and resolve help desk work orders according to established procedures.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree