Help Desk Specialist Intern

Texas Farm Bureau and Affiliated Companies • Waco, TX

147d • Onsite

About The Position

This position provides first-line technical support to employees for corporate business needs, maintains current documentation related to that support, and escalates reported problems as necessary to achieve timely, user-friendly resolutions. The role is in the Information Systems department of Texas Farm Bureau Casualty Insurance Company.

Requirements

• Must be pursuing an Associate’s Degree or above in a computer-related field.
• Basic technical knowledge of PC operating systems, PC hardware, printer hardware, Microsoft Office application software, Microsoft Intune, Azure, mobile device operating systems, Access Manager, Active Directory, and CICS.
• Strong problem-solving abilities.
• Ability to type 30 WPM.
• Ability and willingness to learn and extend skills.
• Strong oral and written communication skills.

Responsibilities

• Troubleshoot and resolve problems with corporate equipment hardware and software.
• Provide overview training to end users.
• Update and resolve helpdesk work orders according to established procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree