Help Desk Specialist Intern

Texas Farm Bureau and Affiliated Companies • Waco, TX

59d • Onsite

About The Position

This position is responsible for providing first line technical support for employees with regards to corporate business needs, keeping documentation current regarding this support, and escalating reported problems as necessary for the purpose of timely and user-friendly resolution.

Requirements

• Must be pursuing an Associate’s Degree or above in a computer related field.
• Basic knowledge technical skills below: PC operating systems, PC Hardware, Printer Hardware, Microsoft Office application software, Microsoft Intune, Azure, Mobile Device Operating Systems, Access Manager, Active Directory, CICS
• Strong problem solving abilities.
• Ability to type 30 WPM.
• Ability and willingness to learn and extend skills.
• Strong oral and written communication skills.

Responsibilities

• Troubleshoot and resolve problems with corporate equipment hardware and software.
• Provide overview training to end users.
• Update and resolve helpdesk work orders per established procedures.
• Other duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree