Hebrew Speaking Travel Support Advisor - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European talent acquisition and BPO solutions. We specialize in connecting elite multilingual professionals with world-class opportunities, ensuring excellence in service and career development for all our candidates. Job Overview We are currently seeking a talented individual for our Hebrew Speaking Travel Support Advisor position in Bulgaria. This role is a unique opportunity to join a high-growth travel industry environment, where you will provide expert assistance to international travelers while enjoying a premium lifestyle in the heart of Europe.

Requirements

Native or fluent Hebrew (spoken and written) is mandatory for this role.
Ability to thrive in an on-site office environment located in Sofia, Bulgaria.
Strong proficiency in computer literacy and CRM software usage.

Nice To Haves

Previous experience in the travel industry, hospitality, or customer service is highly preferred.
Excellent communication skills with a passion for helping travelers navigate their journeys.

Responsibilities

Provide world-class customer support to travelers, ensuring seamless trip experiences.
Resolve complex travel-related inquiries including bookings, cancellations, and itinerary adjustments.
Represent a major global brand by delivering professional, empathetic, and efficient communication in Hebrew.
Collaborate with international teams within the travel industry to streamline service delivery.
Maintain high quality standards for travel consultation while meeting daily performance metrics.
Handle real-time travel disruptions with a focus on problem-solving and customer satisfaction.