Hebrew Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated Hebrew Speaking Support Specialist for a position in Bulgaria. This role is designed for individuals who excel in dynamic, fast-paced environments and offers an entry point into sought-after Hebrew-speaking jobs in the industry, combining professional growth with an international experience. The position involves delivering premium customer assistance via phone, email, and live chat, resolving complex inquiries from Hebrew-speaking clients, and maintaining comprehensive knowledge of client products and services.

Requirements

• Native or fluent Hebrew (spoken and written) is mandatory for this role.
• Valid EU passport or a legal right to reside and work in Bulgaria.
• Strong interpersonal skills with a passion for delivering excellent customer support.
• A proactive approach to problem-solving within the Customer Support Services industry.
• Exceptional verbal and written communication skills in English.
• Ability to thrive in an on-site office environment located in the vibrant city of Sofia.

Responsibilities

• Deliver premium customer assistance via phone, email, and live chat within the Customer Support Services industry.
• Resolve complex inquiries from Hebrew-speaking clients with professionalism and high attention to detail.
• Maintain comprehensive knowledge of client products and services to ensure optimal resolution times.
• Consistently meet and exceed defined KPIs and quality assurance benchmarks for our support teams.
• Proactively contribute to a positive team culture as a key member of our Hebrew-speaking talent pool in Sofia.
• Accurately document customer interactions in the CRM system to uphold company service standards.
• Collaborate with international colleagues to streamline communication strategies for our global user base.

Benefits

• Competitive Monthly Salary package commensurate with experience.
• Comprehensive, Fully Paid Training provided upon commencement.
• Full Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package, including flights, initial accommodation, and airport transfer.
• Attractive Monthly Performance Bonus linked to service quality.
• A vibrant international work culture with ample opportunities for career progression.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed