Heavy Equipment Mechanic - Field Service

Forklifts Group•Copiague, NY

6d•Onsite

About The Position

This role involves troubleshooting, repairing, and maintaining industrial vehicles such as forklifts, railcar movers, container handlers, and terminal tractors. The mechanic will perform routine maintenance and breakdown repairs at customer sites in the field. Key responsibilities include prioritizing work orders, adhering to safety incident reporting, submitting paperwork accurately and on time, and providing excellent customer service. The role also requires maintaining company-provided assets, including tools and service vans.

Requirements

2+ years of experience in a service technician role.
Previous experience with hydraulics and computer diagnostics.
Ability to interpret and apply schematic diagrams.
Valid Driver’s License and driving record acceptable to insurance company.
Ability to work independently and to effectively prioritize demands and execute tasks.
Strong attention to detail, project management, and organizational skills.
Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
Adhere to company’s core values.
Pre-employment screening required.

Nice To Haves

Vocational or technical certification preferred.

Responsibilities

Diagnose and troubleshoot customer breakdowns, providing proper repairs to minimize equipment downtime.
Provide estimates for on-site repairs.
Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
Inspect used parts to determine changes in factory specifications.
Review repair work and scheduled maintenance results with customers, communicating any potential issues.
Responsible for field quoting and communicating services to customers.
Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
Provide daily status updates to dispatchers and review any customer issues or concerns with the dispatcher and account manager.