Heavy Equipment Field Mechanic
About The Position
Repair, recondition, and service Caterpillar and other Empire line allied machines, systems, and components in the field, and prepare equipment for delivery. Troubleshoot and diagnose malfunctions and failures of machine and engine systems and their components. The position involves working in adverse weather conditions as needed and accepting out-of-town assignments that may require extended overnight stays. Communicate equipment conditions, problems, and recommendations to associates, clients, and management. This is an in-field position with first- and second-shift work; the work schedule will be provided by the leader. The role requires maintaining client relations, preparing service reports, planning and controlling repair-job costs, maintaining company equipment, following safety and company policies, and traveling to remote locations as needed. Work overtime as needed. The position is safety-sensitive and may require a current MSHA card, CDL, DOT licensing, medical card, endorsements, or forklift certification when applicable.
Requirements
- At least six months of related experience in a similar role and environment.
- High school diploma or General Education Degree (GED).
- Current valid driver’s license.
- Ability to speak, read, write, and comprehend English.
- Successful completion of the TRAIN test evaluation or skills assessment.
- Excellent client service skills.
- Own and maintain required personal tools.
- Demonstrated technical skill competence and knowledge of CAT machine components and systems.
- Ability to operate and understand diagnostic equipment, including computerized instrumentation.
- Ability to work cooperatively and communicate effectively about equipment conditions, problems, recommendations, and repair processes.
- Maintain acceptable attendance in accordance with company standards and requirements.
- Obtain and maintain a CDL if required by state or federal law.
- Possess required DOT licensing, medical card, and endorsements as dictated by vehicle size.
Nice To Haves
- At least five years of heavy equipment technician experience, preferably in a dealership environment.
- Caterpillar work experience.
- Proficiency rebuilding and repairing machinery, including hydraulics, electrical systems, powertrains, engines, and Tier IV emissions systems.
- Experience with failure analysis procedures and warranty claims procedures.
Responsibilities
- Troubleshoot and diagnose equipment malfunctions and failures.
- Repair, recondition, and maintain equipment and components.
- Prepare equipment for delivery.
- Maintain good client relations and support corporate marketing objectives.
- Prepare service reports.
- Plan and control the cost of repair jobs.
- Maintain company equipment in clean and orderly condition.
- Work safely and comply with applicable safety policies, company policies, procedures, and standards.
- Learn and use Empire, Caterpillar, and allied product procedures and systems.
- Maintain a current MSHA card if the work area requires it.
- Provide on-the-job training to technicians and helpers as assigned.
- Make warranty recommendations.
- Communicate with appropriate individuals to clarify instructions or discuss the scope or progress of a job.
- Work overtime and travel to remote locations as needed, and accept out-of-town assignments requiring extended overnight stays.
- Perform other related duties as assigned and promote corporate values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
