Remote Heavy Equipment Field Mechanic

Empire Southwest•Mesa, AZ

22d•$40 - $67•Onsite

About The Position

This 100% field-based position serves as an experienced technician who independently troubleshoots, diagnoses, repairs, reconditions, and maintains Caterpillar and other Empire line allied machines, systems, engines, and components at customer sites. The mechanic prepares equipment for delivery, investigates malfunctions and failures, and provides technical recommendations in a demanding customer environment. The role includes communicating equipment conditions, problems, diagnostic findings, repair processes, and recommendations to clients, associates, technicians, and management, as well as preparing service reports and controlling repair costs. The position requires travel to remote locations and acceptance of out-of-town assignments involving extended overnight stays. Work may take place in adverse weather conditions, and overtime may be needed. The technician must maintain required personal tools, company equipment, and safe work practices; learn and use Empire, Caterpillar, and allied-product procedures and systems; make warranty recommendations; and provide on-the-job training to technicians and helpers when assigned. A current MSHA card may be required depending on the work area, and CDL or other DOT credentials may be required based on applicable laws and vehicle size.

Requirements

Ability to speak, read, write, and comprehend English.
High school diploma or General Education Degree (GED).
Current valid driver's license; a clean driving record is specified in the job details.
Minimum of 6 months of related experience.
Completion of TRAIN test evaluation.
Required DOT licensing, medical card, and endorsements as vehicle size dictates.
Ability to obtain and maintain a CDL if required by state or federal law.
Ability to work independently and confidently in a client-facing field environment.
Ability to travel 100% and work extended periods in the field, including out-of-town assignments with extended overnight stays.
Strong commitment to safety and safe work practices.
Excellent customer service, communication, interpersonal, and cooperative working skills.
Demonstrated technical skill competence and knowledge of CAT machine components and systems.
Knowledge and skills to operate and understand diagnostic equipment, including computerized instrumentation.
Ability to work in adverse weather conditions as needed and overtime as needed.
Ability to meet company attendance standards and requirements.
Ability to sit, use hands, talk, hear, stand, walk, reach, climb or balance, and stoop or kneel; lift or move up to 50 pounds; and meet close, distance, and peripheral vision requirements.
Own and maintain the personal tools required to perform the job.

Nice To Haves

At least six years of heavy equipment technician experience, preferably with a Caterpillar dealership or similar heavy equipment environment.
Extensive experience with Caterpillar Global Construction and Infrastructure (GCI) product lines.
Advanced troubleshooting, diagnostics, and failure analysis capabilities.
High proficiency rebuilding, repairing, and troubleshooting hydraulics, electrical systems, powertrains, engines, and Tier 4 emissions systems.
Strong understanding of component failure analysis, repair procedures, and warranty claim processes.
Experience functioning as a highly skilled field-based technician and on-site technical resource.
Demonstrated ability to independently diagnose and resolve complex equipment issues in demanding customer environments.
Ability to effectively communicate technical findings, diagnostic results, and repair recommendations to clients, management, and other technicians.
Forklift operation with appropriate certification(s).

Responsibilities

Troubleshoot and diagnose equipment malfunctions and failures.
Repair, recondition, and maintain equipment, machines, systems, engines, components, and allied products in the field.
Prepare equipment for delivery.
Maintain good client relations and support corporate marketing objectives.
Prepare service reports and communicate equipment conditions, problems, diagnostic findings, repair processes, and recommendations to clients, associates, technicians, and management.
Plan and control the cost of repair jobs.
Maintain company equipment in a clean and orderly condition.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Own and maintain the personal tools required to perform the job.
Learn and use Empire, Caterpillar, and allied-product procedures and systems.
Maintain a current MSHA card if the work area requires it.
Provide on-the-job training to technicians and helpers as assigned.
Make warranty recommendations.
Clarify instructions and discuss job scope or progress with appropriate individuals.
Work overtime as needed and travel to remote locations as needed.
Perform other related duties as assigned and promote corporate values.