Heavy-Duty Parts Technical Support Specialist

Dorman Products•Camp Hill, PA

20d•$20 - $27•Onsite

About The Position

As a key member of our support team, you will provide direct assistance to Dorman customers by sharing technical installation information. Your positive and proactive attitude will be essential in cultivating lasting relationships with both internal and external stakeholders. Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2.13 billion in 2025. Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Requirements

Proficient in MS Office Suite, particularly Excel and Outlook, to manage data efficiently and communicate effectively.
Strong ability to read and interpret schematics and blueprints, enabling effective technical support.
Minimum of 1+ years of experience in parts counter operations, customer service, or relevant roles within the heavy-duty or automotive industry.

Responsibilities

Deliver technical support by helping customers identify the right heavy-duty truck parts from Dayton's and our vendor's catalogs, explaining product specifications, compatibility, and application details.
Respond to customer inquiries and provide effective solutions concerning heavy-duty parts.
Record quality control issues in a database and notify appropriate party of potential issues.
Contribute to the continuous improvement of the technical information library, supporting our goals for enhanced service.
Enhance your business acumen by engaging in ongoing product training and staying updated on new offerings, both internally and for customer-facing engagements.
Edit and refine product instructions to ensure clarity and accuracy.
Collaborate with cross-functional teams to resolve technical issues and enhance overall customer experience.
Process and track customer orders for special order parts with attention to detail.
Undertake additional duties as required to support the effectiveness of the department.